Scope
Reference
HEIW-STA-796
Description
Health Education and Improvement Wales (HEIW) intends to award a direct contract to Hicom Technologies Ltd (parent company: Vitalhub UK Limited) for the continued provision and support of the Intrepid IT system. The proposed contract covers a 3-month extension from 1st July 2025 to 30th September 2025, with an option for an additional 3-month period ending 31st December 2025.
The Intrepid system is a proprietary platform developed and supported exclusively by Hicom Technologies Ltd. Due to technical constraints and compatibility requirements, including the need for uninterrupted access to critical trainee data and payroll functionality, no alternative supplier can provide the required services. This extension ensures continuity of service while the transition to a new system is being resolved following issues encountered during the initial rollout.
Contract 1. Extension of Intrepid System
Supplier
Contract value
- £205,366 excluding VAT
- £246,439 including VAT
Above the relevant threshold
Earliest date the contract will be signed
24 June 2025
Contract dates (estimated)
- 1 July 2025 to 30 September 2025
- Possible extension to 30 December 2025
- 5 months, 30 days
Description of possible extension:
The contract will commence on 1 July 2025 and end on 30 September 2025, with an optional 3-month extension to 31 December 2025.
Main procurement category
Services
CPV classifications
- 72261000 - Software support services
Contract locations
- UKL - Wales
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
Additional or repeat goods, services or works - extension or partial replacement
The Intrepid system is a proprietary platform developed and supported exclusively by Hicom Technologies Ltd (parent company: Vitalhub UK Limited). Due to technical constraints and compatibility requirements, including the need for uninterrupted access to critical trainee data and payroll functionality, no alternative supplier can provide the required services. This extension ensures continuity of service while the transition to a new system is being resolved following issues encountered during the initial rollout.
Supplier
Vitalhub UK Limited
- Public Procurement Organisation Number: PZTR-3437-HGWM
2 Stone Buildings
London
WC2A 3TH
United Kingdom
Email: Benjamin.Fleat@vitalhub.com
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1. Extension of Intrepid System
Contracting authority
Health Education and Improvement Wales (HEIW)
- Public Procurement Organisation Number: PRNH-7564-JLCQ
HEIW, Ty Dysgu Cefn Coed, Nantgarw
Cardiff
CF15 7QQ
United Kingdom
Contact name: SAIRAM KUNURI
Telephone: +447435577774
Email: sairam.kunuri@wales.nhs.uk
Website: https://heiw.nhs.wales/
Region: UKL15 - Central Valleys
Organisation type: Public authority - central government
Devolved regulations that apply: Wales
Other organisation
These organisations are carrying out the procurement, or part of it, on behalf of the contracting authorities.
NHS Wales Shared Services Partnership (hosted by Velindre University NHS Trust) Organisation details
Summary of their role in this procurement: Complete procurement support
- Public Procurement Organisation Number: PXWV-6492-CGMN
4-5 Charnwood Court Cardiff CF15 7QZ
Cardiff
CF15 7QZ
United Kingdom
Contact name: SAIRAM KUNURI
Telephone: +447435577774
Email: sairam.kunuri@wales.nhs.uk
Website: http://nwssp.nhs.wales/ourservices/procurement-services/
Region: UKL15 - Central Valleys