Section one: Contracting authority
one.1) Name and addresses
NORTHERN TRAINS LIMITED
George Stephenson House,Toft Green
YORK
YO16JT
Contact
Sarah Roberts
sarah.roberts@northernrailway.co.uk
Telephone
+44 7929708451
Country
United Kingdom
Region code
UK - United Kingdom
Companies House
03076444
Internet address(es)
Main address
https://www.delta-esourcing.com
one.3) Communication
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://www.delta-esourcing.com
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Other activity
Railway
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Front-Line Colleague App Platform
two.1.2) Main CPV code
- 72222300 - Information technology services
two.1.3) Type of contract
Services
two.1.4) Short description
Procurement of Front-Line Colleague App Platform, Development, and Support
two.1.5) Estimated total value
Value excluding VAT: £370,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 72222300 - Information technology services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Northern Trains Limited (Northern) are looking for an experienced supplier to provide expertise and resource to enable Northern to implement a low code/no code mobile app development platform, develop release 1 of a mobile app to enable front-line colleagues provide quality customer service to Northern customers, and to provide ongoing third line support for the platform and app. The implementation service for the platform should include training for Northern staff in the use of the platform and how to undertake continuous improvement in the app. Ongoing support for the platform should include further support and training to Northern staff in the use of the platform. Optionally Northern may choose to seek additional support from the supplier for the development and extension of the mobile app for future releases.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £370,000
two.3) Estimated date of publication of contract notice
3 January 2024
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section six. Complementary information
six.3) Additional information
There is a MEMORANDUM OF INFORMATION to follow and an access code or a link to the document will be provided in due course. This information will be provided in a draft summary form to allow potential suppliers to gain insight into our requirements. Further detail will be provided at the Invitation to Tender stage. Information provided is subject to revision as the Tender develops and is indicative only at this stage.
six.4) Procedures for review
six.4.1) Review body
Department for Transport
London
Country
United Kingdom