Section one: Contracting authority/entity
one.1) Name and addresses
Department for Work and Pensions
Peel Park, Brunel Way
Blackpool
FY4 5ES
documentmanagement.procurement@DWP.GOV.UK
Country
United Kingdom
NUTS code
UKG - West Midlands (England)
Internet address(es)
Main address
https://www.gov.uk/government/organisations/department-for-work-pensions
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Inbound Mail and Document Management
Reference number
ITT_21919
two.1.2) Main CPV code
- 79999100 - Scanning services
two.1.3) Type of contract
Services
two.1.4) Short description
This service will provide the end-to-end document management of physical and e-mail correspondence from citizens. All DWP inbound mail must be sorted at envelope level, opened (whether hard-copy or email), and prepared into batches according to the DWP business rules ahead of being scanned, indexed using OCR software, and digitally ingested into DWP's IT infrastructure. DWP will then route this digital correspondence to the relevant business unit in DWP for processing. This contract will also include the hard-copy storage of records, both in the short-term following an inbound item being scanned and longer-term hard-copy storage of physical items relating to citizens, staff and corporate records. All items held in storage, whether short-term or longer-term must be securely stored, maintained, retrieved and destroyed in-line with the DWP retention policies.
Section six. Complementary information
six.6) Original notice reference
Notice number: 2023/S 000-027500
Section seven. Changes
seven.1.2) Text to be corrected in the original notice
Section number
IV.2.2)
Instead of
Date
10 November 2023
Local time
5:00pm
Read
Date
17 January 2024
Local time
11:59pm
Section number
IV.2.6)
Place of text to be modified
Tender must be valid until: (dd/mm/yyyy)
Instead of
Date
19 July 2023
Read
Date
23 September 2024
Section number
IV.2.7)
Instead of
Date
13 November 2023
Local time
9:00am
Read
Date
18 January 2024
Local time
9:00am