- Scope of the procurement
- Lot 1 - 111 Online
- Lot 2 - Primary Care Speak To Dispositions (Northumberland, North Tyneside, Newcastle)
- Lot 3 - Primary Care Speak To Dispositions (North Durham, Durham Dales, Easington and Sedgefield, Darlington)
- Lot 4 - Primary Care Speak To Dispositions (North Tees, South Tees)
Section one: Contracting authority
one.1) Name and addresses
North East Ambulance Service NHS Foundation Trust
Newcastle
NE15 8NY
Country
United Kingdom
Region code
UKC - North East (England)
NHS Organisation Data Service
RX6
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://atamis-1928.my.site.com/s/Welcome
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
NECS523 - NEAS Third-Party 111 and IUC CAS Procurement Framework
Reference number
NECS523
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
North of England Commissioning Support (NECS) are working for and on behalf of the North East Ambulance Service NHS Foundation Trust (NEAS) to alert the market of a possible future opportunity in which we will invite proposals from suitably experienced, qualified, and resourced providers of 111 Online and Primary Care Speak To (PCST) services to support the delivery of the Trust's North East and North Cumbria Integrated Care Board (NENC ICB) commissioned 111 and Integrated Urgent Care (IUC) Clinical Assessment Service (CAS) contract.
North East Ambulance Service NHS Foundation Trust (NEAS) are the Ambulance (Blue Light) Emergency Service for the North East of England. As one of 10 English NHS Ambulance Trusts, we work across the region to provide emergency ambulance care and patient transport services to over 2.7 million people. We also provide the region's 999 and NHS 111 non-emergency phone lines, provide medical cover at events, and deliver first aid training to businesses and communities in the North East.
We operate from 60+ sites and cover almost 3,500 square miles, including the counties of Durham, Northumberland, Tyne and Wear, and the boroughs of Darlington, Hartlepool, Middlesbrough, Redcar, Cleveland, and Stockton-on-Tees.
We employ more than 3,000 people and respond to approximately 400,000 emergency and urgent incidents each year.
The Trust currently calls upon third-party providers to support the delivery of clinical call-back dispositions via 111 Online, and Primary Care Speak To (PCST) dispositions reached through the telephone-based triage of 111 calls. These services are provided regionally, in the case of 111 Online, and in three geographical sub-lots in the case of PCST:
1) Northumberland, North Tyneside, Newcastle
2) North Durham, South Durham (including the Durham Dales, Easington and Sedgefield)
3) North Tees, South Tees
The services are secured via NHS Standard Sub-Contracts until 30th September 2025. The purpose of this PIN is to inform the market of our current position, and our intention to carry out a procurement exercise to re-tender these services. We intend to undertake market engagement with potential suppliers in late March 2025 and publish this tender opportunity on 1st April 2025.
This will provide sufficient time between tender issue and end date of the current contracts in which to complete the tender, award, and mobilisation processes.
Suppliers with the capacity and capability to provide Third Party 111 Online and Primary Care Speak To (PCST) services within the North East of England are asked to note this PIN and the planned tender issue date (1st April 2025). An outline of the proposed lot structure is provided further within this PIN, with detailed specifications of each lot to be included within the tender documents when published.
two.1.5) Estimated total value
Value excluding VAT: £11,360,000
two.1.6) Information about lots
This contract is divided into lots: Yes
two.2) Description
two.2.1) Title
Lot 1 - 111 Online
Lot No
1
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
Main site or place of performance
North East
two.2.4) Description of the procurement
North of England Commissioning Support (NECS) are working for and on behalf of the North East Ambulance Service NHS Foundation Trust (NEAS) to alert the market of a possible future opportunity in which we will invite proposals from suitably experienced, qualified, and resourced providers of 111 Online and Primary Care Speak To (PCST) services to support the delivery of the Trust's North East and North Cumbria Integrated Care Board (NENC ICB) commissioned 111 and Integrated Urgent Care (IUC) Clinical Assessment Service (CAS) contract.
North East Ambulance Service NHS Foundation Trust (NEAS) are the Ambulance (Blue Light) Emergency Service for the North East of England. As one of 10 English NHS Ambulance Trusts, we work across the region to provide emergency ambulance care and patient transport services to over 2.7 million people. We also provide the region's 999 and NHS 111 non-emergency phone lines, provide medical cover at events, and deliver first aid training to businesses and communities in the North East.
We operate from 60+ sites and cover almost 3,500 square miles, including the counties of Durham, Northumberland, Tyne and Wear, and the boroughs of Darlington, Hartlepool, Middlesbrough, Redcar, Cleveland, and Stockton-on-Tees.
We employ more than 3,000 people and respond to approximately 400,000 emergency and urgent incidents each year.
The Trust currently calls upon third-party providers to support the delivery of clinical call-back dispositions via 111 Online, and Primary Care Speak To (PCST) dispositions reached through the telephone-based triage of 111 calls. These services are provided regionally, in the case of 111 Online, and in three geographical sub-lots in the case of PCST:
1) Northumberland, North Tyneside, Newcastle
2) North Durham, South Durham (including the Durham Dales, Easington and Sedgefield)
3) North Tees, South Tees
The services are secured via NHS Standard Sub-Contracts until 30th September 2025. The purpose of this PIN is to inform the market of our current position, and our intention to carry out a procurement exercise to re-tender these services. We intend to undertake market engagement with potential suppliers in late March 2025 and publish this tender opportunity on 1st April 2025.
This will provide sufficient time between tender issue and end date of the current contracts in which to complete the tender, award, and mobilisation processes.
Suppliers with the capacity and capability to provide Third Party 111 Online and Primary Care Speak To (PCST) services within the North East of England are asked to note this PIN and the planned tender issue date (1st April 2025). An outline of the proposed lot structure is provided further within this PIN, with detailed specifications of each lot to be included within the tender documents when published.
two.2) Description
two.2.1) Title
Lot 2 - Primary Care Speak To Dispositions (Northumberland, North Tyneside, Newcastle)
Lot No
2
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
Main site or place of performance
Northumberland
North Tyneside
Newcastle
two.2.4) Description of the procurement
North of England Commissioning Support (NECS) are working for and on behalf of the North East Ambulance Service NHS Foundation Trust (NEAS) to alert the market of a possible future opportunity in which we will invite proposals from suitably experienced, qualified, and resourced providers of 111 Online and Primary Care Speak To (PCST) services to support the delivery of the Trust's North East and North Cumbria Integrated Care Board (NENC ICB) commissioned 111 and Integrated Urgent Care (IUC) Clinical Assessment Service (CAS) contract.
North East Ambulance Service NHS Foundation Trust (NEAS) are the Ambulance (Blue Light) Emergency Service for the North East of England. As one of 10 English NHS Ambulance Trusts, we work across the region to provide emergency ambulance care and patient transport services to over 2.7 million people. We also provide the region's 999 and NHS 111 non-emergency phone lines, provide medical cover at events, and deliver first aid training to businesses and communities in the North East.
We operate from 60+ sites and cover almost 3,500 square miles, including the counties of Durham, Northumberland, Tyne and Wear, and the boroughs of Darlington, Hartlepool, Middlesbrough, Redcar, Cleveland, and Stockton-on-Tees.
We employ more than 3,000 people and respond to approximately 400,000 emergency and urgent incidents each year.
The Trust currently calls upon third-party providers to support the delivery of clinical call-back dispositions via 111 Online, and Primary Care Speak To (PCST) dispositions reached through the telephone-based triage of 111 calls. These services are provided regionally, in the case of 111 Online, and in three geographical sub-lots in the case of PCST:
1) Northumberland, North Tyneside, Newcastle
2) North Durham, South Durham (including the Durham Dales, Easington and Sedgefield)
3) North Tees, South Tees
The services are secured via NHS Standard Sub-Contracts until 30th September 2025. The purpose of this PIN is to inform the market of our current position, and our intention to carry out a procurement exercise to re-tender these services. We intend to undertake market engagement with potential suppliers in late March 2025 and publish this tender opportunity on 1st April 2025.
This will provide sufficient time between tender issue and end date of the current contracts in which to complete the tender, award, and mobilisation processes.
Suppliers with the capacity and capability to provide Third Party 111 Online and Primary Care Speak To (PCST) services within the North East of England are asked to note this PIN and the planned tender issue date (1st April 2025). An outline of the proposed lot structure is provided further within this PIN, with detailed specifications of each lot to be included within the tender documents when published.
two.2) Description
two.2.1) Title
Lot 3 - Primary Care Speak To Dispositions (North Durham, Durham Dales, Easington and Sedgefield, Darlington)
Lot No
3
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
Main site or place of performance
North Durham
Durham Dales
Easington and Sedgefield
Darlington
two.2.4) Description of the procurement
North of England Commissioning Support (NECS) are working for and on behalf of the North East Ambulance Service NHS Foundation Trust (NEAS) to alert the market of a possible future opportunity in which we will invite proposals from suitably experienced, qualified, and resourced providers of 111 Online and Primary Care Speak To (PCST) services to support the delivery of the Trust's North East and North Cumbria Integrated Care Board (NENC ICB) commissioned 111 and Integrated Urgent Care (IUC) Clinical Assessment Service (CAS) contract.
North East Ambulance Service NHS Foundation Trust (NEAS) are the Ambulance (Blue Light) Emergency Service for the North East of England. As one of 10 English NHS Ambulance Trusts, we work across the region to provide emergency ambulance care and patient transport services to over 2.7 million people. We also provide the region's 999 and NHS 111 non-emergency phone lines, provide medical cover at events, and deliver first aid training to businesses and communities in the North East.
We operate from 60+ sites and cover almost 3,500 square miles, including the counties of Durham, Northumberland, Tyne and Wear, and the boroughs of Darlington, Hartlepool, Middlesbrough, Redcar, Cleveland, and Stockton-on-Tees.
We employ more than 3,000 people and respond to approximately 400,000 emergency and urgent incidents each year.
The Trust currently calls upon third-party providers to support the delivery of clinical call-back dispositions via 111 Online, and Primary Care Speak To (PCST) dispositions reached through the telephone-based triage of 111 calls. These services are provided regionally, in the case of 111 Online, and in three geographical sub-lots in the case of PCST:
1) Northumberland, North Tyneside, Newcastle
2) North Durham, South Durham (including the Durham Dales, Easington and Sedgefield)
3) North Tees, South Tees
The services are secured via NHS Standard Sub-Contracts until 30th September 2025. The purpose of this PIN is to inform the market of our current position, and our intention to carry out a procurement exercise to re-tender these services. We intend to undertake market engagement with potential suppliers in late March 2025 and publish this tender opportunity on 1st April 2025.
This will provide sufficient time between tender issue and end date of the current contracts in which to complete the tender, award, and mobilisation processes.
Suppliers with the capacity and capability to provide Third Party 111 Online and Primary Care Speak To (PCST) services within the North East of England are asked to note this PIN and the planned tender issue date (1st April 2025). An outline of the proposed lot structure is provided further within this PIN, with detailed specifications of each lot to be included within the tender documents when published.
two.2) Description
two.2.1) Title
Lot 4 - Primary Care Speak To Dispositions (North Tees, South Tees)
Lot No
4
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
Main site or place of performance
North Tees
South Tees
two.2.4) Description of the procurement
North of England Commissioning Support (NECS) are working for and on behalf of the North East Ambulance Service NHS Foundation Trust (NEAS) to alert the market of a possible future opportunity in which we will invite proposals from suitably experienced, qualified, and resourced providers of 111 Online and Primary Care Speak To (PCST) services to support the delivery of the Trust's North East and North Cumbria Integrated Care Board (NENC ICB) commissioned 111 and Integrated Urgent Care (IUC) Clinical Assessment Service (CAS) contract.
North East Ambulance Service NHS Foundation Trust (NEAS) are the Ambulance (Blue Light) Emergency Service for the North East of England. As one of 10 English NHS Ambulance Trusts, we work across the region to provide emergency ambulance care and patient transport services to over 2.7 million people. We also provide the region's 999 and NHS 111 non-emergency phone lines, provide medical cover at events, and deliver first aid training to businesses and communities in the North East.
We operate from 60+ sites and cover almost 3,500 square miles, including the counties of Durham, Northumberland, Tyne and Wear, and the boroughs of Darlington, Hartlepool, Middlesbrough, Redcar, Cleveland, and Stockton-on-Tees.
We employ more than 3,000 people and respond to approximately 400,000 emergency and urgent incidents each year.
The Trust currently calls upon third-party providers to support the delivery of clinical call-back dispositions via 111 Online, and Primary Care Speak To (PCST) dispositions reached through the telephone-based triage of 111 calls. These services are provided regionally, in the case of 111 Online, and in three geographical sub-lots in the case of PCST:
1) Northumberland, North Tyneside, Newcastle
2) North Durham, South Durham (including the Durham Dales, Easington and Sedgefield)
3) North Tees, South Tees
The services are secured via NHS Standard Sub-Contracts until 30th September 2025. The purpose of this PIN is to inform the market of our current position, and our intention to carry out a procurement exercise to re-tender these services. We intend to undertake market engagement with potential suppliers in late March 2025 and publish this tender opportunity on 1st April 2025.
This will provide sufficient time between tender issue and end date of the current contracts in which to complete the tender, award, and mobilisation processes.
Suppliers with the capacity and capability to provide Third Party 111 Online and Primary Care Speak To (PCST) services within the North East of England are asked to note this PIN and the planned tender issue date (1st April 2025). An outline of the proposed lot structure is provided further within this PIN, with detailed specifications of each lot to be included within the tender documents when published.
two.3) Estimated date of publication of contract notice
1 April 2025
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No