- Scope of the procurement
- Lot 1. Provision of Gateline and ticket checkers services at various SWR stations in London & Metro Region
- Lot 2. Provision of Gateline and ticket checkers services at various SWR stations for Central, South & West Regions
- Lot 3. Provision of Gateline and ticket checkers services at various SWR stations all regions
Section one: Contracting entity
one.1) Name and addresses
FIRST MTR SOUTH WESTERN TRAINS LIMITED
8th Floor,The Point, 37 North Wharf Road
LONDON
W21AF
Contact
Ibolya Kormos-spring
ibolya.kormos-spring@swrailway.com
Telephone
+44 7971564977
Country
United Kingdom
Region code
UKI32 - Westminster
Companies House
07900320
Internet address(es)
Main address
https://www.southwesternrailway.com/
one.3) Communication
Access to the procurement documents is restricted. Further information can be obtained at
http://redirect.transaxions.com/events/Oz5d1
Additional information can be obtained from the above-mentioned address
one.6) Main activity
Railway services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of Gateline and ticket checkers services at various SWR stations
two.1.2) Main CPV code
- 79620000 - Supply services of personnel including temporary staff
two.1.3) Type of contract
Services
two.1.4) Short description
Our current Gate Line and Ticket Checking is due to expire in April 2025 for the 45 stations that operate Automatic Ticket Gates (ATGS) across SWR network from London Waterloo to Bournemouth and Salisbury.
The previous contract was tendered under 2 lots reflecting the Head of Stations & Revenue Protections regions in SWR. Currently there are two incumbent suppliers to SWR, one providing re-source for Waterloo and Metro Regions the other the Central, South and West Regions. These suppliers cover, SWR Customer Service Assistants (CSA) vacancies, long term and short-term sickness, absence and short notice cover.
It is our intention to re-tender this contract for a period of 23 month from the 20th April 2025, mobilisation to start in February, with the option of a further three year extension under two lot covering the 45 Locations. As part of our re-tendering of this contract we expect from the successful supplier:
• To adhere to all current and future, employee and health and safety legislation
• Provide, staff that are professional and focused on meeting our customers' expectations.
• That the contract will represent true value for money for South Western Railway
• That any failings or damage by the supplier listed within the contract will be recognised and South Western Railway receive recompense.
• That have achieved Achillies, ISO 9001
two.1.6) Information about lots
This contract is divided into lots: Yes
two.2) Description
two.2.1) Title
Provision of Gateline and ticket checkers services at various SWR stations in London & Metro Region
Lot No
1
two.2.2) Additional CPV code(s)
- 79620000 - Supply services of personnel including temporary staff
two.2.3) Place of performance
NUTS codes
- UKI - London
- UKJ1 - Berkshire, Buckinghamshire and Oxfordshire
- UKJ2 - Surrey, East and West Sussex
two.2.4) Description of the procurement
Our current Gate Line and Ticket Checking is due to expire in April 2025 for the 45 stations that operate Automatic Ticket Gates (ATGS) across SWR network from London Waterloo to Bournemouth and Salisbury.
The previous contract was tendered under 2 lots reflecting the Head of Stations & Revenue Protections regions in SWR. Currently there are two incumbent suppliers to SWR, one providing re-source for Waterloo and Metro Regions the other the Central, South and West Regions. These suppliers cover, SWR Customer Service Assistants (CSA) vacancies, long term and short-term sickness, absence and short notice cover.
It is our intention to re-tender this contract for a period of 23 month from the 20th April 2025, mobilisation to start in February, with the option of a further three year extension under one or two lot covering the 45 Locations. As part of our re-tendering of this contract we expect from the successful supplier:
• To adhere to all current and future, employee and health and safety legislation
• Provide, staff that are professional and focused on meeting our customers' expectations.
• That the contract will represent true value for money for South Western Railway
• That any failings or damage by the supplier listed within the contract will be recognised and South Western Railway receive recompense.
• That have achieved Achillies, ISO 9001
two.2) Description
two.2.1) Title
Provision of Gateline and ticket checkers services at various SWR stations for Central, South & West Regions
Lot No
2
two.2.2) Additional CPV code(s)
- 79620000 - Supply services of personnel including temporary staff
two.2.3) Place of performance
NUTS codes
- UKJ3 - Hampshire and Isle of Wight
- UKK2 - Dorset and Somerset
two.2.4) Description of the procurement
Our current Gate Line and Ticket Checking is due to expire in April 2025 for the 45 stations that operate Automatic Ticket Gates (ATGS) across SWR network from London Waterloo to Bournemouth and Salisbury.
The previous contract was tendered under 2 lots reflecting the Head of Stations & Revenue Protections regions in SWR. Currently there are two incumbent suppliers to SWR, one providing re-source for Waterloo and Metro Regions the other the Central, South and West Regions. These suppliers cover, SWR Customer Service Assistants (CSA) vacancies, long term and short-term sickness, absence and short notice cover.
It is our intention to re-tender this contract for a period of 23 month from the 20th April 2025, mobilisation to start in February, with the option of a further three year extension under one or two lot covering the 45 Locations. As part of our re-tendering of this contract we expect from the successful supplier:
• To adhere to all current and future, employee and health and safety legislation
• Provide, staff that are professional and focused on meeting our customers' expectations.
• That the contract will represent true value for money for South Western Railway
• That any failings or damage by the supplier listed within the contract will be recognised and South Western Railway receive recompense.
• That have achieved Achillies, ISO 9001
two.2) Description
two.2.1) Title
Provision of Gateline and ticket checkers services at various SWR stations all regions
Lot No
3
two.2.2) Additional CPV code(s)
- 79620000 - Supply services of personnel including temporary staff
two.2.3) Place of performance
NUTS codes
- UKI - London
- UKJ2 - Surrey, East and West Sussex
- UKJ3 - Hampshire and Isle of Wight
- UKK2 - Dorset and Somerset
two.2.4) Description of the procurement
Our current Gate Line and Ticket Checking is due to expire in April 2025 for the 45 stations that operate Automatic Ticket Gates (ATGS) across SWR network from London Waterloo to Bournemouth and Salisbury.
The previous contract was tendered under 2 lots reflecting the Head of Stations & Revenue Protections regions in SWR. Currently there are two incumbent suppliers to SWR, one providing re-source for Waterloo and Metro Regions the other the Central, South and West Regions. These suppliers cover, SWR Customer Service Assistants (CSA) vacancies, long term and short-term sickness, absence and short notice cover.
It is our intention to re-tender this contract for a period of 23 month from the 20th April 2025, mobilisation to start in February, with the option of a further three year extension under one or two lot covering the 45 Locations. As part of our re-tendering of this contract we expect from the successful supplier:
• To adhere to all current and future, employee and health and safety legislation
• Provide, staff that are professional and focused on meeting our customers' expectations.
• That the contract will represent true value for money for South Western Railway
• That any failings or damage by the supplier listed within the contract will be recognised and South Western Railway receive recompense.
• That have achieved Achillies, ISO 9001
two.3) Estimated date of publication of contract notice
9 December 2024
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of expressions of interest
Date
22 November 2024
Local time
5:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English