Scope
Reference
RCT02
Description
Provision of a Customer Relationship Management (CRM) solution with a strong focus on case management and IT service management (ITSM).
Contract 1. CORPORATE CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION
Supplier
Contract value
- £1,658,836 excluding VAT
- £1,990,606 including VAT
Above the relevant threshold
Award decision date
19 June 2025
Date assessment summaries were sent to tenderers
19 June 2025
Standstill period
- End: 30 June 2025
- 8 working days
Earliest date the contract will be signed
1 July 2025
Contract dates (estimated)
- 2 July 2025 to 30 June 2030
- Possible extension to 30 June 2032
- 6 years, 11 months, 30 days
Description of possible extension:
2 year period
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
Additional componentry to meet needs of the Council in regards to a CRM solution.
CPV classifications
- 48000000 - Software package and information systems
- 72200000 - Software programming and consultancy services
Contract locations
- UKL15 - Central Valleys
Information about tenders
- 7 tenders received
- 1 tender assessed in the final stage:
- 0 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 0 suppliers unsuccessful (details included for contracts over £5 million)
Submission
Submission type
Tenders
Procedure
Procedure type
Competitive flexible procedure
Supplier
Computacenter (UK) Limited
- Public Procurement Organisation Number: PXJG-2537-XHYY
Hatfield Avenue, Hatfield,
Hertfordshire, United Kingdom,
AL10 9TW
United Kingdom
Email: Joe.Carlin@computacenter.com
Region: UKH23 - Hertfordshire
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Connected people/organisations:
Computacenter Plc
Computacenter, Hatfield Avenue, Hatfield, Hertfordshire, England, AL10 9TW
Associated people/organisations:
NA
Contract 1. CORPORATE CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION
Contracting authority
Rhondda Cynon Taf CBC
- Public Procurement Organisation Number: PDXZ-9391-VHZQ
2 Llys Cadwyn
Porth
CF37 4TH
United Kingdom
Region: UKL15 - Central Valleys
Organisation type: Public authority - sub-central government
Devolved regulations that apply: Wales