Scope
Reference
C366077
Description
NHS Devon Integrated Care Board is seeking a provider who has the capability and capacity to deliver a digitalised Continuing Healthcare (CHC) end to end person management digital system, where information seamlessly flows between processes by connecting the entire lifecycle into one platform. The system needs to facilitate the services to deliver enhanced transformation across all spectrums of the service.
Devons CHC Service provides high quality, safe care to Devon's most vulnerable Adults and Children, and currently has a combined active caseload of around 3,000 individuals. The ICB is seeking an efficient and effective digital system to manage the caseload and the inherent complexities associated with the services. Devon's caseload, plus combined legacy data is circa 3000 records.
The new system is in the first instance to replace two existing systems. For Devon ICB this is a replacement for an off the shelf record system. For Torbay and South Devon, there is a locally developed bespoke system that requires replacement. It is intended the new replacement system will operate for both organisations.
One of the key requirements for a new system will be the need for it to be sufficiently flexible to support a wide range of services outside the traditional CHC / Funded Nursing Care (FNC) / Fast Track (FT) / Continuing Care (CC) agenda. Service wide transformation will be implemented across all areas including clinical, business, performance, finance and contracting and commissioning, enabling better integration between systems across Health and Social Care is also critical.
CHC is a unique service as it covers and links many elements of the health and social care system. Therefore, interoperability is of paramount importance, allowing for the CHC service and wider Health and Social Care teams to share and view records. This will support improved accessibility and visibility of data which in turn will enable more efficient and streamlined workflows for all teams and a better person experience.
The Commissioner has a maximum financial envelope available of £200,000 per annum, inclusive of VAT. The total maximum contract value for the 4-year Contract is £800,000 and (inclusive VAT). At the end of the initial contract term the Commissioner will have extension options of up to 3 years in total, made of 3 x12 month periods, which will be awarded at the commissioner's discretion, giving a maximum possible contract value of £1,400,000 inclusive of VAT over 7 years if the full contract term is fulfilled.
The new contract will commence the 2nd of February 2026.
This procurement is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of NHS Devon Integrated Care Board.
Total value (estimated)
- £1,166,665 excluding VAT
- £1,400,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 2 February 2026 to 1 February 2029
- Possible extension to 1 February 2033
- 7 years
Description of possible extension:
The contract may be extended for up to a further 3 years, made up of 3 x 12 month extension periods, which may be exercised at the commissioner's discretion.
Main procurement category
Goods
CPV classifications
- 48000000 - Software package and information systems
Participation
Legal and financial capacity conditions of participation
The ITT documentation within the e-procurement system sets out the minimum level of economic and financial standing threshold within the evaluation criteria for this procurement.
Technical ability conditions of participation
•Please confirm that your organisation meets the minimum baseline standards of the latest Digital Technology Assessment Criteria for health and social care (DTAC) or are working towards DTAC approval and have a plan in place to meet the standards prior to the service commencement date.
•To provide assurance that organisations have the necessary security measures in place to protect against cyber-attacks; please confirm which of the below apply:
ISO 27001
Cyber Penetration Testing
Cyber Essentials
• Please confirm that your organisation is, as a minimum, compliant with all mandatory requirements of the latest DSP Toolkit or have a plan in place to achieve compliance with the DSP Toolkit prior to the service commencement date.
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
3 July 2025, 12:00pm
Tender submission deadline
21 July 2025, 12:00pm
Submission address and any special instructions
Interested providers will be able to view this opportunity via the live opportunities list on the 'Health Family' e-procurement system, Atamis. Click on 'View our Live Opportunities' from the home page, available on the following link: https://health-family.force.com/s/Welcome.
Once you have found the opportunity (via the search function, using the title or reference number), to gain full access to the bid documentation (including questionnaires), you will need to click on 'Register interest' - this will take you to the log-in page.
All bids must be submitted on this e-procurement system
If you are not already registered on the system, you will need to do so before gaining full access to the documentation and be able to submit a bid.
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
12 September 2025
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Quality | Quality | 60% |
| Price | Price | 30% |
| Social value | Quality | 10% |
Other information
Description of risks to contract performance
Due proposed changes to NHS ICB functions and geographies, NHS Devon ICB may form a wider cluster with Cornwall and Isles of Scilly ICB. This is subject to the national approval process. Any approved mergers are expected to come into effect by the 1st of April 2026 or by 1st of April 2027.
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Documents
Associated tender documents
https://health-family.force.com/s/Welcome
Interested providers will be able to view this opportunity via the live opportunities list on the 'Health Family' e-procurement system, Atamis. Click on 'View our Live Opportunities' from the home page, available on the following link: https://health-family.force.com/s/Welcome.
Once you have found the opportunity (via the search function, using the title or reference number), to gain full access to the bid documentation (including questionnaires), you will need to click on 'Register interest' - this will take you to the log-in page.
If you are not already registered on the system, you will need to do so before gaining full access to the documentation and be able to submit a bid.
Contracting authority
NHS DEVON INTEGRATED CARE BOARD
- Public Procurement Organisation Number: PRDC-6266-CBRR
Aperture House, Pynes Hill, Rydon Lane,
Exeter
EX2 5AZ
United Kingdom
Email: d-icb.contracting@nhs.net
Region: UKK43 - Devon CC
Organisation type: Public authority - central government
Other organisation
These organisations are carrying out the procurement, or part of it, on behalf of the contracting authorities.
NHS SOUTH CENTRAL AND WEST COMMISSIONING SUPPORT UNIT
Summary of their role in this procurement: Managing and supporting the procurement on behalf of NHS Devon ICB
- NHS Organisation Data Service: 0DF
- Public Procurement Organisation Number: PXTZ-5316-XWPW
Omega House, 112 Southampton Road
Eastleigh
SO50 5PB
United Kingdom
Email: scw.opportunities@nhs.net
Website: https://www.scwcsu.nhs.uk/
Region: UKJ35 - South Hampshire
Contact organisation
Contact NHS SOUTH CENTRAL AND WEST COMMISSIONING SUPPORT UNIT for any enquiries.