Section one: Contracting authority/entity
one.1) Name and addresses
FIRST TRENITALIA WEST COAST RAIL LIMITED
8th Floor, The Point,37 North Wharf Road
LONDON
W21AF
sujay.kasture@avantiwestcoast.co.uk
Country
United Kingdom
Region code
UKI - London
Companies House
10349442
Internet address(es)
Main address
https://www.avantiwestcoast.co.uk
one.6) Main activity
Railway services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Ticket Retailing Solutions
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
It is our intention to undertake an extension to an existing contract. The contract variation is for the extension of existing provision of 'at station' ticket issuing system capability and mobile ticket issuing system capability for an interim period of up to 2 years.
Such extension is to provide an interim solution and service continuity pending review and definition of the required longer term solution and subsequent procurement process.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
The provision of services in support of ticket retailing solutions to Avanti West Coast, for the continuation of the Ticket Issuing System deployed in ticket offices, on board trains, and on concourses.
The ticket issuing system is used to retail tickets and associated products in Booking Offices, Station concourses and On-board trains. Validation service for barcode tickets and reads ITSO smart cards connected to the RDG industry TMS system. The validation service is integrated with the Avocet retail system and is also available as a separate scanning app. Validation is essential for revenue protection.
Additional services including complimentary barcode tickets, barcode generation for staff passes, 1st class access system and Club Avanti passes and upgrades.
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
This contract is to provide a ticket issuing system to retail tickets and associated products in Booking Offices, Station concourses and On-board trains and ; validation service for barcode tickets and reads ITSO smart-cards connected to the RDG industry TMS system.
Due to a number of factors not least industry reform, business continuity and system resilience, affordability and minimization of change impact, this contract award and extension is deemed to be the optimal approach to provide a sustainable solution for the period concerned as it is clear the change of contracting partner at this juncture would result in the supply having different technical characteristics which would result in incompatibility or disproportionate technical difficulties in operation and maintenance. This is due to the situation that the current service uses technology that is significantly integrated into many parts of Avanti's business, and to move the services away from the current service partner would involve significant technical migration and implementation activities. Any technical or software architecture changes would mean that there will be additional costs, along with lost commercial benefits due to supporting and or adding more than one system at this juncture. This contract extension will ensure business continuity as there will be no technical or operational disruption of the services.
The two-year contract extension is an interim solution pending further market review,analysis and testing which will consider influencing factors impacting future solutions,technologies, and business impact.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section five. Award of contract/concession
A contract/lot is awarded: Yes
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract
18 October 2024
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
First Trenitalia West Coast Rail Ltd
London
Country
United Kingdom