Scope
Description
Housing 21 are seeking an innovative, experienced provider that can deliver a range of Digital Alarms for residents in their homes with a primary requirement to elevate the 'emergency call experience' beyond basic functionality. The solution is expected to harness technology to provide enhanced engagement features, bringing substantial benefits to both our staff and residents.
Digital emergency alarms in the home are crucial for safety and independence, especially for vulnerable individuals like the elderly or those with disabilities. They provide a quick and reliable way to alert emergency services or designated contacts in case of a fall, medical emergency, or other incidents. Digital home alarms generally offer several advantages over analogue alarms, including increased reliability, faster alert transmission, and futureproofing against the digital switchover. They also provide more flexible installation options and often come with remote monitoring capability.
For more information about this opportunity, please visit the Delta eSourcing portal at:
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Total value (estimated)
- £11,000,000 excluding VAT
- £13,200,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 26 September 2025 to 25 September 2030
- Possible extension to 25 September 2032
- 7 years
Description of possible extension:
The contract term is five years with the option of a two year extension.
Main procurement category
Services
CPV classifications
- 45310000 - Electrical installation work
- 72222300 - Information technology services
- 72267100 - Maintenance of information technology software
- 79512000 - Call centre
Contract locations
- UK - United Kingdom
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Tender submission deadline
15 July 2025, 10:00am
Submission address and any special instructions
Tenders can be submitted on https://www.delta-esourcing.com/ using access code 3PZQN6F5V6.
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
22 September 2025
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Pricing submission | 50% weighting |
Price | 50% |
| Quality (see all questions in tender instructions document) | 50% weighting |
Quality | 50% |
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authority
Housing 21
- Public Procurement Organisation Number: PGTG-9145-PMNM
Tricorn House, 51-53 Hagley Road
UK-UK-Birmingham: Building completion work.: Groun
B16 8TP
United Kingdom
Region: UKG31 - Birmingham
Organisation type: Public authority - sub-central government