Section one: Contracting authority
one.1) Name and addresses
NHS Herefordshire and Worcestershire Integrated Care Board (ICB)
Kirkham House, John Comyn Drive, Perdiswell
Worcester
WR3 7NS
Contact
Lyle Lloyd, MCIPS, Senior Procurement Officer
Country
United Kingdom
Region code
UKG12 - Worcestershire
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
https://health-family.force.com/s/Welcome
Buyer's address
https://herefordshireandworcestershire.icb.nhs.uk/
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://health-family.force.com/s/Welcome
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://health-family.force.com/s/Welcome
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
NHS Herefordshire and Worcestershire Integrated Care Board (ICB) Procurements of an Urgent Access Primary Care Service (Single Point of Access, Out of Hours, and Outbreak Management)
two.1.2) Main CPV code
- 85100000 - Health services
two.1.3) Type of contract
Services
two.1.4) Short description
This is a Provider Selection Regime (PSR) Contract Notice. The awarding of the contract(s) is subject to the Health Care Services (Provider Selection Regime (PSR)) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this notice.
Following market engagement activities which took place between 16th April and 30th May 2025 including a virtual Market Engagement Event on 20th May 2025, NHS Midlands and Lancashire Commissioning Support Procurement Unit is issuing this Contract Notice on behalf of NHS Herefordshire and Worcestershire Integrated Care Board (ICB) who is seeking to procure an Urgent Access Primary Care Service (Single Point of Access, Out of Hours, and Outbreak Management) for the registered patient population of Herefordshire and Worcestershire, UK.
The ICB is intending to award two contracts for the above services, divided into two lots i.e., Lot 1 - Herefordshire, and Lot 2 - Worcestershire, for a period of 3 years with the option to extend for another 2 years plus 1 year at its discretion.
Bidding organisations may submit bids for either lot, or for both lots.
If the winning bidding organisation is the same for both lots, the ICB reserves the right to combine the requirements into one contract.
If submitting bids for both lots, bidders must ensure that each bid is independently viable, i.e., if you were the successful bidder for one lot (and therefore not for both) your organisation is capable of delivering the service in one area only as set out in your bid submission for that lot.
The contract(s) will mobilise from the 8th July 2026 following a formal Competitive Process in accordance with Regulation 11 of the Health Care Services (Provider Selection Regime) Regulations 2023.
The proposed service is for the provision of urgent face-to-face and/or virtual primary care assessment and treatment services delivered in Herefordshire and Worcestershire. The delivery of the service will form part of integrated urgent care including provision of 24/7 NHS General Practice, covering 'out-of-hours' general practice, provision of 24/7 infectious disease surge and outbreak management response, and daily medical input into the local Single Point of Access.
This notice has been issued subject to the Provider Selection Regime (PSR) regulations 2023 for the Procurement of Healthcare Services.
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
Maximum number of lots that may be awarded to one tenderer: 2
two.2) Description
two.2.1) Title
Lot 1 - Herefordshire
Lot No
1
two.2.2) Additional CPV code(s)
- 85100000 - Health services
two.2.3) Place of performance
NUTS codes
- UKG11 - Herefordshire, County of
Main site or place of performance
The County of Herefordshire, UK
two.2.4) Description of the procurement
Under Lot 1, the ICB intends to award one contract for the provision of Urgent Access Primary Care Service (Single Point of Access, Out of Hours, and Outbreak Management) to cover the patient population of the County of Herefordshire, UK.
The main aims of the above service are to:
(i) provide primary care advice as part of an interagency Single Point of Access
(ii) to respond to infectious disease surge by providing an outbreak management response
(iii) to provide primary care appointments for people living in Herefordshire with urgent clinical need when it is not appropriate to wait until the opening hours of their usual General Practice.
The key objectives of the above service are:
• For people to have their urgent primary care needs met in a timely and appropriate manner outside the core working hours of primary care. This will include same day appointments.
• For people to be directed appropriately to emergency care settings for the management of primary care needs outside the core hours of primary care services, including the provision of advice to other health professionals.
• For people to see the most appropriate clinician for their urgent need, delivered by a multi-disciplinary health team with effective joint-working with other local services.
• For people to receive swift and effective local clinical support in the event of infectious diseases outbreaks, surge responses and other health protection incidents that risk harm to health.
The contract commencement date is 8th July 2026.
The contract duration shall be 3 years, with the option to extend for another 2 years plus 1 year at the discretion of the ICB.
The total lifetime value of the contract for Lot 1 is £15,266,411 (i.e., for 3 years plus the optional extension period of an additional 2 years plus 1 year). The Commissioner reserves the right to reject Bids where the proposed value exceeds £2,544,402 per annum for Lot 1.
Interested parties are invited to submit bids within Atamis project C358203 with regards to provision of the above service in Herefordshire.
Details of the service are set out in the Service Specification and accompanying tender documentation which are available to view in the Atamis Documents section of the above project.
two.2.5) Award criteria
Quality criterion - Name: A. Quality and Innovation / Weighting: 25.00%
Quality criterion - Name: C. Integration, Collaboration and Service Sustainability / Weighting: 20.00%
Quality criterion - Name: D. Section D: Improving Access, reducing health inequalities and Facilitating Choice / Weighting: 10.00%
Quality criterion - Name: E. Social Value / Weighting: 10.00%
Cost criterion - Name: B. Value / Weighting: 35.00%
two.2.6) Estimated value
Value excluding VAT: £15,266,411
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
72
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Lot 2 - Worcestershire
Lot No
2
two.2.2) Additional CPV code(s)
- 85100000 - Health services
two.2.3) Place of performance
NUTS codes
- UKG12 - Worcestershire
Main site or place of performance
The County of Worcestershire, UK
two.2.4) Description of the procurement
Under Lot 2, the ICB intends to award one contract for the provision of Urgent Access Primary Care Service (Single Point of Access, Out of Hours, and Outbreak Management) to cover the patient population of the County of Worcestershire, UK.
The main aims of the above service are to:
(i) provide primary care advice as part of an interagency Single Point of Access
(ii) to respond to infectious disease surge by providing an outbreak management response
(iii) to provide primary care appointments for people living in Herefordshire with urgent clinical need when it is not appropriate to wait until the opening hours of their usual General Practice.
The key objectives of the above service are:
• For people to have their urgent primary care needs met in a timely and appropriate manner outside the core working hours of primary care. This will include same day appointments.
• For people to be directed appropriately to emergency care settings for the management of primary care needs outside the core hours of primary care services, including the provision of advice to other health professionals.
• For people to see the most appropriate clinician for their urgent need, delivered by a multi-disciplinary health team with effective joint-working with other local services.
• For people to receive swift and effective local clinical support in the event of infectious diseases outbreaks, surge responses and other health protection incidents that risk harm to health.
The contract commencement date is 8th July 2026.
The contract duration shall be 3 years, with the option to extend for another 2 years plus 1 year at the discretion of the ICB.
The total lifetime value of the contract for Lot 2 is £45,932,114 (i.e., for 3-years plus the optional extension period of an additional 2 years plus 1 year). The Commissioner reserves the right to reject Bids where the proposed value exceeds £7,655,352 per annum for Lot 2.
Interested parties are invited to submit bids within Atamis project C358203 with regards to provision of the above service in Worcestershire.
Details of the service are set out in the Service Specification and accompanying tender documentation which are available to view in the Atamis Documents section of the above project.
two.2.5) Award criteria
Quality criterion - Name: A. Quality and Innovation / Weighting: 25.00%
Quality criterion - Name: C. Integration, Collaboration and Service Sustainability / Weighting: 20.00%
Quality criterion - Name: D. Improving Access, Reducing health inequalities and Facilitating Choice / Weighting: 10.00%
Quality criterion - Name: E. Social Value / Weighting: 10.00%
Cost criterion - Name: B. Value / Weighting: 35.00%
two.2.6) Estimated value
Value excluding VAT: £45,932,114
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
72
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-015648
four.2.2) Time limit for receipt of tenders or requests to participate
Date
6 August 2025
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
6 August 2025
Local time
12:15pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
INSTRUCTIONS ON HOW TO SUBMIT BIDS:
NHS Midlands and Lancashire CSU is conducting this procurement exercise on behalf of NHS Herefordshire and Worcestershire Integrated Care Board with whom the successful bidder(s) will enter into contracts for the supply of the healthcare
services.
The contract conditions will be set out in the Invitation to Tender.
This procurement exercise will be conducted via the Atamis e-tendering portal at:
https://health-family.force.com/s/Welcome
Please search for Atamis Project Reference: C358203.
(i) Candidates should register on the portal at
https://health-family.force.com/s/Welcome (registration and use of the website is free of charge). If your organisation has registered previously, you do not need to reregister;
(ii) Once registered, candidates must submit your bid(s) via the Atamis e-tendering portal by the deadline stated.
Should providers have any queries, or having problems
using the portal, you should contact the Atamis Helpdesk at:
Phone: 0800 9956035
E-mail: support-health@atamis.co.uk
six.4) Procedures for review
six.4.1) Review body
NHS Herefordshire and Worcestershire Integrated Care Board
The Coach House, John Comyn Drive, Perdiswell,
Worcester
WR3 7NS
Country
United Kingdom