Section one: Contracting authority
one.1) Name and addresses
Imperial War Museum
IWM London, Lambeth Road
London
SE1 6HZ
Contact
Procurement and Resources Officer
Telephone
+44 2074165000
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Recreation, culture and religion
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
IWM/2223/DE/3127: IWM Service Design Framework Agreement
two.1.2) Main CPV code
- 72200000 - Software programming and consultancy services
two.1.3) Type of contract
Services
two.1.4) Short description
IWM (Imperial War Museums) is seeking to gain a better understanding of its digital services from a user’s perspective, gaining a more holistic view of the services we provide, and identifying what we can do better in the future. We hope to appoint a maximum of two Service Design agencies that have experience of helping organisations to transform and grow in this area to help us improve our services.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £156,000
two.2) Description
two.2.1) Title
Service Design Implementation
Lot No
1
two.2.2) Additional CPV code(s)
- 79400000 - Business and management consultancy and related services
- 79410000 - Business and management consultancy services
- 72200000 - Software programming and consultancy services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
UNITED KINGDOM
two.2.4) Description of the procurement
IWM would like to start implementing service design across a wide range of projects going forward. We have included two examples of projects (in the blue boxes below) we are hoping to undertake in the next two years. However, we do expect to get budget approval for several more projects during this period.
two.2.5) Award criteria
Quality criterion - Name: Ways of working / Weighting: 40
Quality criterion - Name: Business Aims / Weighting: 20
Quality criterion - Name: References / Weighting: 10
Cost criterion - Name: Cost / Weighting: 30
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Service Design Training
Lot No
2
two.2.2) Additional CPV code(s)
- 72212931 - Training software development services
- 80500000 - Training services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
UNITED KINGDOM
two.2.4) Description of the procurement
We would like to roll out internal training (to be delivered by our internal Change and Training Manager) on Service Design for more of our colleagues across the wider organisation. This project would help design that training.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-009801
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
10 July 2023
five.2.2) Information about tenders
Number of tenders received: 8
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
CYBER-DUCK LIMITED
Elstree House, 12 High Street
Elstree
WD6 3EP,
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
04356226
The contractor is an SME
No
five.2.3) Name and address of the contractor
Hellon Limited
Amelia House, Crescent Road
Worthing
BN11 1QR
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
9682853
The contractor is an SME
No
five.2.3) Name and address of the contractor
Interrobang Limited
18 Riverpark Gardens, Bromley
London
BR2 OBQ
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
14466175
The contractor is an SME
No
five.2.3) Name and address of the contractor
We Are Snook Limited
Suite 7.02, Clockwise Savoy Tower, 77 Renfrew Street
Glasgow
G2 3BZ
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
SC373366
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £156,000
Total value of the contract/lot: £156,000
Section six. Complementary information
six.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=823369112" target="_blank">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=823369112
GO Reference: GO-20231114-PRO-24404804
six.4) Procedures for review
six.4.1) Review body
Imperial War Museums
IWM London
London
SE1 6HZ
Telephone
+44 2074165000
Country
United Kingdom