Section one: Contracting authority/entity
one.1) Name and addresses
Halton Housing
Waterfront Point, Warrington Road
Widnes
WA8 0TD
Contact
Claire Paton
tenders@cirruspurchasing.co.uk
Country
United Kingdom
NUTS code
UKD - North West (England)
Internet address(es)
Main address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Halton Housing - CRM and Customer Portal Software and Associated Services
Reference number
2022/S 000-014753
two.1.2) Main CPV code
- 48445000 - Customer Relation Management software package
two.1.3) Type of contract
Supplies
two.1.4) Short description
This ITT is for CRM and Customer Portal. As a minimum, this contract will be to supply, install, implement, support, maintain and develop all the software and related services as per the requirement of this specification. The main areas of functionality will include but not limited to.• CRM• Customer Portal• Customer Engagement• Reporting• Core Applications Integration• Data Management and MigrationWe are expecting the implementation phase to start no later than October 2022 and be ready for live deployment by April 2023. The contract will be for 4 years.
Section six. Complementary information
six.6) Original notice reference
Notice number: 2022/S 000-014753
Section seven. Changes
seven.1.2) Text to be corrected in the original notice
Section number
IV.2.2
Place of text to be modified
Time limit for receipt of projects or requests to participate
Instead of
Date
28 June 2022
Local time
12:00pm
Read
Date
5 July 2022
Local time
12:00pm