Section one: Contracting authority
one.1) Name and addresses
London Borough of Hillingdon
Civic Centre
Uxbridge
UB8 1UW
Contact
Sally Offin
Country
United Kingdom
Region code
UKI74 - Harrow and Hillingdon
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Carer Support Services
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
The London Borough of Hillingdon awards the provision of carer support services in its capacity as the lead statutory organisation for the development and delivery of a joint carers' strategy following an open tender.
The purpose of this Service is to provide support to all carers in Hillingdon. A wide range of support can contribute to preventing, reducing, or delaying the needs of carers from developing, thereby enabling them to continue in their caring role for longer.
The Contract term will be for a 5 year plus optional 3 year extension. The value represents the full 8 years (£519k/annum)
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £4,152,000
two.2) Description
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKI74 - Harrow and Hillingdon
two.2.4) Description of the procurement
The London Borough of Hillingdon awards for the provision of carer support services in its capacity as the lead statutory organisation for the development and delivery of a joint carers' strategy.
The purpose of this Service is to provide support to all carers in Hillingdon. A wide range of support can contribute to preventing, reducing, or delaying the needs of carers from developing, thereby enabling them to continue in their caring role for longer.
The Council requires the provision of a holistic model to enable carers to access information, advice and support. The Service Provider will develop, maintain and deliver a range of person-centered and co-ordinated Services for carers in Hillingdon. The Service Provider will be responsible for ensuring safe, high quality, non-discriminatory carer services appropriate to the diverse needs of the Borough.
The support services are for adults and young carers in Hillingdon. The services include:
• Information, advice and guidance, including specialist provision linked to dementia and adult mental health.
• Maintenance of a carers' register.
• Carers assessments, i.e., adult carers, parent carers & young carers.
• Counselling and emotional support.
• Peer support groups and signposting to other community-based groups, including faith groups.
• Replacement care, i.e., home-based short breaks.
• Carer engagement programme.
• Training for carers (directly provided or facilitated), e.g., first aid, falls prevention, lasting power of attorney.
• Work with schools to help identify, and provide support to, young carers.
The Contract term is for a 5 plus optional 3 year extension. The value represent the full 8 years (£519k/annum)
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 80%
Price - Weighting: Price 20%
two.2.11) Information about options
Options: Yes
Description of options
There is an option to extend the contract by up to 3 years after the initial 5 year contract term.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-040012
Section five. Award of contract
Title
Provision of a Carer Support Service
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 May 2025
five.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Carers Trust Hillingdon and Ealing
Uxbridge
UB8 1JT
Country
United Kingdom
NUTS code
- UKI74 - Harrow and Hillingdon
Charity Commission (England and Wales)
1082297
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £4,152,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Royal Courts of Justice
London
Country
United Kingdom