Scope
Reference
008777
Description
The Ostara service is operated by Newcastle City Council (NCC) and provides home care service to around 3,000 customers, with an ambition to grow further.
The service is considering options for the possible future procurement of a new telecare, telehealth and lone working solution. The City Council is looking to engage with suppliers to understand how they would do it and what they would like to see in the scope of a contract. This market intelligence will help inform the scope of a potential contract.
All updates will be posted via:
Open: https://www.open-uk.org/
Project Reference: 008777 - Ostara Care Call
Total value (estimated)
- £250,000 excluding VAT
- £300,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 31 March 2026 to 30 March 2029
- Possible extension to 30 March 2032
- 6 years
Main procurement category
Services
CPV classifications
- 48000000 - Software package and information systems
- 50111100 - Vehicle-fleet management services
Contract locations
- UKC - North East (England)
Engagement
Engagement deadline
2 July 2025
Engagement process description
All updates will be posted via:
Open: https://www.open-uk.org/
Project Reference: 008777 - Ostara Care Call
Contracting authority
Newcastle City Council
- Public Procurement Organisation Number: PBHM-6848-TWYG
Civic Centre
Newcastle Upon Tyne
NE1 8QH
United Kingdom
Email: sophie.hendry@newcastle.gov.uk
Website: https://www.newcastle.gov.uk/
Region: UKC22 - Tyneside
Organisation type: Public authority - sub-central government