Section one: Contracting authority
one.1) Name and addresses
THE POLICE AND CRIME COMMISSIONER FOR HAMPSHIRE AND THE ISLE OF WIGHT
The Long Barn, Dean Estate, Wickham Road
FAREHAM
PO17 5BN
Contact
Procurement Support
procurement.support@hants.gov.uk
Telephone
+44 1962846199
Country
United Kingdom
Region code
UKJ36 - Central Hampshire
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
https://in-tendhost.co.uk/hampshire
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Public order and safety
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Victim Care Hub
Reference number
OP21211
two.1.2) Main CPV code
- 75241000 - Public security services
two.1.3) Type of contract
Services
two.1.4) Short description
The Victim Care Hub will be an all-age support provision with a comprehensive network of services encompassing a referral mechanism and onward support for victims of crime.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £4,391,667
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKJ3 - Hampshire and Isle of Wight
Main site or place of performance
Hampshire and the Isle of Wight
two.2.4) Description of the procurement
The Service Provider will be one of the first points of contact with an on-going response and information service, providing non-specialist and specialist support, working alongside Hampshire & Isle of Wight Constabulary and specialist commissioned support services within Constabulary accommodation.
The Victim Care Hub will be one single service but located within 4 police buildings aligned to the Force Area Model, with Service Provider staff and police staff working together alongside the Criminal Justice Witness Care Units to provide support which will include case information and updates, Special Measures applications and Victim Personal Statements.
A voluntary sector and police partnership provides the opportunity for hybrid collaborative working to ensure fewer gaps or transition points between them, improving the victim experience of the Criminal Justice System, potentially benefitting wider criminal justice outcomes and improving the pathway of referral to specialist support services.
The Victim Care Hub will be delivered using a trauma informed approach.
The Victim Care Hub will have multi-crime and specialist caseworkers and play therapist(s) for supporting children whose support need is often far more complex, due to their age. The Victim Care Hub can provide a widely accessible single point of contact for the emotional and practical support of victims, with the capability to provide low-level mental health and emotional wellbeing support to those who require it, as a consequence of being a victim or impacted by crime. The Victim Care Hub will provide an enhanced service for victims, through simplified and quicker access to specialist knowledge, care and support, enhancing the services provided by the commissioned support services, providing procedural and general police updates, potentially improving victim satisfaction and outcomes.
The Police and Crime Commissioner is implementing the Police Victim Care Hub Officer role within the Victim Care Hub. This new police role will link and align support and information provision for victims of crime, providing an effective link between the Service Provider and the support they provide to victims, Investigating Officers, other police personnel and criminal justice partners. Providing updates on police and procedural matters will ensure victims stay informed, while an investigating officer will retain the role of investigation updates to maintain the relationship, consistency and duty of care. The Victim Management Contact module is now used by the police and needs assessments are undertaken for every report of (victim-based) crime. This will be reviewed as part of the Victim Care Hub contract, to understand its use and ascertain if it can be used to accompany the victim on their journey through the criminal justice process and support provision.
The Police and Crime Commissioner funds a number of specialist support services and a representative from relevant commissioned specialist support services will be invited to have a presence within the Victim Care Hub location(s) to work in partnership with the Service Provider and police, ensuring a support provision for victims.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100
Price - Weighting: 0
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-024921
Section five. Award of contract
Title
Victim Care Hub
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
6 November 2023
five.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Victim Support
Building 3, Eastern Business Park, Wern Fawr Lane, Old St Mellons
Cardiff
CF3 5EA
Country
United Kingdom
NUTS code
- UKL - Wales
Charity Commission (England and Wales)
298028
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £4,391,667
Total value of the contract/lot: £4,391,667
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Hampshire Police and Crime Panel
WINCHESTER
Country
United Kingdom