Section one: Contracting authority
one.1) Name and addresses
EastendHomes Limited
3 Resolution Plaza, Spitalfields
London
E1 6PS
Contact
Nathan Liptrot
nathan@clarityprocurement.co.uk
Telephone
+44 1942725438
Country
United Kingdom
Region code
UKI - London
National registration number
United Kingdom
Internet address(es)
Main address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Managed IT Hosting and Support Service
Reference number
EH/IT/2022
two.1.2) Main CPV code
- 72222300 - Information technology services
two.1.3) Type of contract
Services
two.1.4) Short description
The procurement of a new Managed IT Hosting and Support Service for EastendHomes.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £1,656,522
two.2) Description
two.2.2) Additional CPV code(s)
- 72250000 - System and support services
- 30211300 - Computer platforms
- 72253000 - Helpdesk and support services
two.2.3) Place of performance
NUTS codes
- UKI - London
Main site or place of performance
LONDON
two.2.4) Description of the procurement
EastendHomes currently has an IT Managed Service contract which expires in November 2022. This is a fully outsourced and EastendHomes has no operational IT Personnel on its payroll.
The Supplier shall take over the hosting and support of all existing assets as appropriate to the proposed solution and either host these in the supplier’s data centres(s) and/or move to public and/or private cloud services.
The Managed Service shall include a service desk to be provided at the supplier’s offices providing all first, second, third line and support up to two (2) days per month of on-site assistance.
The Managed Service shall include:
•All compute and storage requirements
•All wide area network services
•All local area network services and equipment (LAN and WLAN)
•24x365 Proactive monitoring of all core IT services
•Backup and restore
•Disaster recovery
•Break/fix support for all infrastructure and associated components
•Support for core infrastructure operating systems, including hypervisors as required
•Security and version patching
•Break/fix support for all end-user devices and associated components
•Support for end-user device operating systems, including virtual desktops as required
•Support for desktop applications, including Microsoft Office 365
•Provisioning new end-user devices
•Configuration of mobile phones and similar
•Security management of all core infrastructure and all user end-user devices
•Assistance to promote security best practice throughout EastendHomes
•Full inventory management service for all IT assets
•Procurement support
•Implementation and configuration support
•Technical architecture and design
•Developing appropriate refresh cycles for all equipment
•Capacity management
•Advice regarding new technologies which may be appropriate for EastendHomes
•Risk management with respect to IT equipment and services
The Contract with the successful Bidder shall last for an initial period of four (4) years, with an option to extend at EastendHomes sole discretion for a further three (3) periods of one (1) year each, giving a total potential term of up to seven (7) years.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: Yes
Description of options
The Contract with the successful Bidder shall last for an initial period of four (4) years, with an option to extend at EastendHomes sole discretion for a further three (3) periods of one (1) year each, giving a total potential term of up to seven (7) years.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/3DAUV375T9
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-012618
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
10 October 2022
five.2.2) Information about tenders
Number of tenders received: 4
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Wanstor Limited
124 Borough High Street
London
SE11LB
Country
United Kingdom
NUTS code
- UKI - London
National registration number
04524830
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £1,656,522
Total value of the contract/lot: £1,656,522
Section six. Complementary information
six.3) Additional information
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=737999016
GO Reference: GO-20221121-PRO-21503947
six.4) Procedures for review
six.4.1) Review body
The High Court of England and Wales
London
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
EastendHomes will enter into the contract following a minimum 10 calendar day standstill period, starting on the day after the notification of the result. The Public Contracts Regulations 2015 (SI 2015/102) (as amended) (the Regulations) provide for aggrieved parties who have been harmed or who are at risk of harm by a breach of the Regulations to bring proceedings in the High Court. Any such proceedings must be brought within the limitation period specified by the Regulations according to the remedy sought.
six.4.4) Service from which information about the review procedure may be obtained
The Cabinet Office
London
Country
United Kingdom