Section one: Contracting authority
one.1) Name and addresses
OFCOM
Riverside House, 2a Southwark Bridge Road
London
SE1 9HA
Telephone
+44 2079813000
Country
United Kingdom
Region code
UKI - London
Internet address(es)
Main address
Buyer's address
https://ofcom.bravosolution.co.uk/
one.3) Communication
Additional information can be obtained from the above-mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
https://ofcom.bravosolution.co.uk/
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Other activity
UK Communications Regulator
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Royal Mail Quality of Service Audits
Reference number
C20221470
two.1.2) Main CPV code
- 79212000 - Auditing services
two.1.3) Type of contract
Services
two.1.4) Short description
Ofcom is the communications regulator in the UK. We regulate the TV and radio sectors, fixed line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate.
Ofcom operates under a number of Acts of Parliament. In accordance with Ofcom’s functions under the Postal Services Act 2011, Ofcom has imposed a Designated Universal Service Provider Condition (DUSP Condition) on Royal Mail Group Limited (Royal Mail).
Among other things, this condition imposes certain Quality of Service standards on Royal Mail in connection with its provision of the Universal Postal Service.
These standards include, for example, delivering:
• 93% of first class letters within one working day;
• 98.5% of second class letters within three working days;
• 99% of special delivery letters by 1pm one working day after collection; and
• Within certain postcode areas, 91.5% of first class letters within one working day
Ofcom has a requirement for the monitoring of Royal Mail’s Quality of Service performance to be audited in line with the specifications of the Standards.
The audit would involve critically assessing Royal Mail’s testing methodology for monitoring its performance in respect of the measurement of the transit time of end-to-end services for single price priority (First Class stamped and metered) mail and non-priority (Second Class stamped and metered) mail, in line with the Standards.
two.1.5) Estimated total value
Value excluding VAT: £480,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 79200000 - Accounting, auditing and fiscal services
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
Ofcom intends to run a procurement exercise for Royal Mail Quality of Service Audits, to be awarded to a single provider. The purpose of this Prior Information Notice is to inform interested service providers about Ofcom’s plans and its requirements (see Expression of Interest Form in the Attachments section of the Jaggaer portal).
Subject to the number of Expressions of Interests received it is anticipated the procurement will be undertaken in line with the Open Procedure as set out in the Public Contracts Directive (and as implemented in the UK by the Public Contracts Regulations) and will commence when Ofcom publishes a Contract Notice in the Find a Tender Service. The Contract Notice is expected to be published during January 2021.
The total value of the services is estimated in the range £420,000 - £480,000 ex VAT over the five year term of the contract.
Interested parties should express their interest via the Ofcom eTendering portal, hosted by BravoSolution at the following link: www.ofcom.bravosolution.co.uk
two.3) Estimated date of publication of contract notice
31 January 2023
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section six. Complementary information
six.3) Additional information
Interested parties should express their interest via the Ofcom eTendering portal, hosted by Jaggaer at the following link: www.ofcom.bravosolution.co.uk.
Registered suppliers will be able to log-in and locate 'itt_1313 Expressions of Interest: Royal Quality of Service Audits' for more details.
Suppliers not yet registered will need to visit the link above and click on 'Register Here' to create a profile. Once registered log-in and locate 'itt_1313 Expressions of Interest: Royal Quality of Service Audits' for more details.