Scope
Reference
CPA/SPU/2580P
Description
The system is used to provide self service capability to log details of faults or requests for support from the business services functions. The capability covers faults and support for IT, HR, Payroll, Finance and Inventory.
Contract 1. Alemba Service Manager Software Licenses
Supplier
Contract value
- £271,285 excluding VAT
- £325,542 including VAT
Above the relevant threshold
Earliest date the contract will be signed
1 July 2025
Contract dates (estimated)
- 5 July 2025 to 4 July 2029
- Possible extension to 4 July 2032
- 7 years
Description of possible extension:
3 x 12-month optional extensions (05/07/29 - 04/07/30, 05/07/30 - 04/07/31, 05/07/31 - 04/07/32)
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UKD6 - Cheshire
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
- Single supplier - intellectual property or exclusive rights
- Single supplier - technical reasons
- Additional or repeat goods, services or works - extension or partial replacement
This contract is for ongoing license support for Alemba Service Manager Software Licenses. The system is used to provide self service capability to log details of faults or requests for support from the business services functions. The capability covers faults and support for IT, HR, Payroll, Finance and Inventory and is embedded across the organisation and integrates with a number of other force systems. This notice is presented on the basis of an exemption permitting direct award without competition under the Procurement Act 2023. Where the provider is the sole supplier of the goods, services or works. Alemba is the developer and proprietor of the Licences and Support. Only Alemba themselves or Alemba via a reseller can support their own software licenses. This means there is an absence of competition for technical grounds as only a specific supplier can supply (or a particular supplier holds the intellectual property or other exclusive rights) and there are no reasonable alternatives.
Supplier
(Legacy)_Alemba Ltd
- Companies House: 06322945
Tannery Lane, Send
Woking
GU23 7EF
United Kingdom
Telephone: 02034797900
Email: info@alemba.com
Region: UKJ25 - West Surrey
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1. Alemba Service Manager Software Licenses
Contracting authority
Police and Crime Commissioner for Cheshire
- Public Procurement Organisation Number: PMWP-7421-WXRW
HQ, Clemonds Hey, Oakmere Road
Winsford, Cheshire
CW7 2UA
United Kingdom
Region: UKD63 - Cheshire West and Chester
Organisation type: Public authority - central government