Section one: Contracting authority
one.1) Name and addresses
NSAH (Alliance Homes) Ltd
Martingale Way
Portishead
BS20 7AW
Contact
Nick James
procurement@alliancehomes.org.uk
Country
United Kingdom
NUTS code
UKK12 - Bath and North East Somerset, North Somerset and South Gloucestershire
National registration number
29804R
Internet address(es)
Main address
https://in-tendhost.co.uk/alliancehomes
Buyer's address
http://www.alliancehomesgroup.org.uk
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Self-Service Customer Portal (471-AHL)
Reference number
SYSTEM 00000142
two.1.2) Main CPV code
- 72416000 - Application service providers
two.1.3) Type of contract
Services
two.1.4) Short description
Procurement for the provision of Self-Service Customer Portal. Full details are available through the Alliance Homes e-Tendering portal:https://in-tendhost.co.uk/alliancehomes
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £390,000
two.2) Description
two.2.2) Additional CPV code(s)
- 72416000 - Application service providers
- 48445000 - Customer Relation Management software package
- 48780000 - System, storage and content management software package
- 48783000 - Content management software package
two.2.3) Place of performance
NUTS codes
- UKK12 - Bath and North East Somerset, North Somerset and South Gloucestershire
two.2.4) Description of the procurement
This procurement is for the provision of a Self-Service Customer Portal that is to be integrated with existing 3rd party applications. The contract duration will cover the portal implementation and three years from the go-live date. There will also be the option of two further one-year extensions. It is intended that the contract will be awarded on 17/10/2022. This tender is issued by NSAH (Alliance Homes) Ltd, trading as Alliance Homes and known as ‘The Alliance Homes Group’. This tender and any resulting services may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: Yes
Description of options
The Contracting Authority intends to enter into a contract for the period of implementation plus three years with the option to extend for two further periods of one year each subject to satisfactory services, performance and cost.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-012404
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
16 November 2022
five.2.2) Information about tenders
Number of tenders received: 8
Number of tenders received from SMEs: 7
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 8
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Hallnet Ltd
Lowton Business Park, Newton Road,
Lowton
WA3 2AP
Country
United Kingdom
NUTS code
- UKK12 - Bath and North East Somerset, North Somerset and South Gloucestershire
National registration number
03592955
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £390,000
Total value of the contract/lot: £281,762
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
NSAH (Alliance Homes) Ltd
40 Martingale Way
Portishead
BS20 7AW
Country
United Kingdom