Section one: Contracting authority
one.1) Name and addresses
The North Yorkshire Council
County Hall, Racecourse Lane,
Northallerton
DL7 8AD
Contact
Procurement
Telephone
+44 1609533450
Country
United Kingdom
Region code
UKE2 - North Yorkshire
National registration number
8867655
Internet address(es)
Main address
Buyer's address
https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104117
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=84657&B=UK
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=84657&B=UK
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
The Provision of a North Yorkshire Information and Advice Service
Reference number
90323
two.1.2) Main CPV code
- 98000000 - Other community, social and personal services
two.1.3) Type of contract
Services
two.1.4) Short description
The provision of an Information and Advice service is required to deliver a broad range of impartial and independent advice and information services, via a variety of channels, to citizens of North Yorkshire. Ranging from, including, but not limited to: debt and money management; housing; employment and energy and utilities advice, alongside working with a range of other related partners.
two.1.5) Estimated total value
Value excluding VAT: £3,373,788
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 64216210 - Value-added information services
two.2.3) Place of performance
NUTS codes
- UKE2 - North Yorkshire
two.2.4) Description of the procurement
The provision of an Information and Advice service is required to deliver a broad range of impartial and independent advice and information services, via a variety of channels, to citizens of North Yorkshire. Ranging from, including, but not limited to: debt and money management; housing; employment and energy and utilities advice, alongside working with a range of other related partners.
two.2.5) Award criteria
Quality criterion - Name: Experience and Track Record / Weighting: 15%
Quality criterion - Name: Service Delivery / Weighting: 15%
Quality criterion - Name: Service Model / Weighting: 10%
Quality criterion - Name: Service Implementation / Weighting: 10%
Quality criterion - Name: Staffing / Weighting: 10%
Quality criterion - Name: Equality and Diversity / Weighting: 5%
Quality criterion - Name: Marketing and Engagement / Weighting: 5%
Quality criterion - Name: Social Value / Weighting: 10%
Quality criterion - Name: Sustainability and Business Continuity / Weighting: 10%
Price - Weighting: 10%
two.2.6) Estimated value
Value excluding VAT: £3,373,788
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
72
This contract is subject to renewal
Yes
Description of renewals
Initial Term: 1st April 2025 to 31st March 2027
Option to extend 1: 1st April 2027 to 31st March 2029
Option to extend 2: 1st April 2029 to 31st March 2031
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
There may be additional grant funding made available to deliver outcomes that align with the service provision in this agreement that will benefit North Yorkshire Citizens. Where additional funding is made available the total annual value may increase, there is no guarantee that the total value will ever exceed the annual amount as set out in the Contract Notice.
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
8 November 2024
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 3 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
8 November 2024
Local time
12:00pm
Place
Procurement and Contract Management, North Yorkshire Council, County Hall, Northallerton, DL7 8AD
Information about authorised persons and opening procedure:
An independent member of the Procurement and Contract Management section will verify the tenders through our e-tendering system (YORtender).
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
six.3) Additional information
‘To access the tender documents you must register your organisation details on the YORtender (Mercell) system at https://yortender.eu-supply.com/login.asp?B=YORTENDER.
To view details of this opportunity, log into your account and click on “CTM Published Tenders” link. Select “Quote/tender ID” from the “Text filter” drop down menu, enter 90323 into the “with keyword” filter and click the green Search button. The opportunity should then appear in the list below.
Click the name of the opportunity which will give an overview of the opportunity and click “Accept” if you wish to accept the invitation to tender. This will then allow you to download any documentation required, complete and upload the documents to the system. This must be done in advance of the deadline date.
If you require further information, guidance or support using YORtender there is a User Guide (pdf) on the home page. If you are having any technical issues there is a link to create a ticket as well as an e-mail address and telephone number on the phone page under the “Do you need technical support?” section.’
six.4) Procedures for review
six.4.1) Review body
High Court of England and Wales
The Strand
London
Country
United Kingdom
Internet address
https://courttribunalfinder.service.gov.uk/courts/royal-courts-of-justice
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
Precise information on deadline(s) for review procedures:
North Yorkshire Council shall in accordance with the Public Contracts (Amendment) Regulations 2015, incorporate a minimum 10 day standstill period commencing at the point that information on the intention to award the contract is sent to tenderers.
The Council shall, as soon as possible after the decision has been made, inform the tenderers and candidates of its decision, and shall do so by notice in writing by the most rapid means of communication practicable.
Should additional information be required, please contact the person cited in paragraph I.1) of this form. If an appeal regarding the award of a contract has not been successfully resolved, Public Contracts Regulations2015 (SI 2015 No 6) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England and Wales).
Any such action must be started within 30 days beginning with the date when the aggrieved party first knew or ought to have known that grounds for starting the proceedings had arisen. Where a contract has not been entered into the Court may order the setting aside of the award decision or order the authority to amend any document and may award damages. Following the 10 day standstill period, if no further debriefing has been requested, the Court may only award damages once the contract has been entered into.’
six.4.4) Service from which information about the review procedure may be obtained
The Royal Courts of Justice
The Strand
London
WC2A 2LL
Telephone
+44 2079476000
Country
United Kingdom
Internet address
https://courttribunalfinder.service.gov.uk/courts/royal-courts-of-justice