Section one: Contracting authority
one.1) Name and addresses
NHS Kernow Clinical Commissioning Group
Room 210, 39 Penwinnick Road
St Austell
PL25 5DR
Country
United Kingdom
NUTS code
UKK30 - Cornwall and Isles of Scilly
National registration number
11N
Internet address(es)
Main address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
High Intensity User Service
Reference number
1123
two.1.2) Main CPV code
- 85323000 - Community health services
two.1.3) Type of contract
Services
two.1.4) Short description
NHS Kernow Clinical Commissioning Group are looking to commission the following:
Effectively manage, support, coordinate, and signpost high intensity users (HIU) of the South Western Ambulance Service NHS Foundation Trust (SWASFT), the integrated urgent care service (IUCS), Royal Cornwall Hospitals NHS Trust and University Hospitals Plymouth NHS Trust, frequent emergency department attenders and admissions within the NHS Kernow Clinical Commissioning Group (NHS Kernow) footprint.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £394,008
two.2) Description
two.2.2) Additional CPV code(s)
- 85100000 - Health services
two.2.3) Place of performance
NUTS codes
- UKK30 - Cornwall and Isles of Scilly
two.2.4) Description of the procurement
NHS Kernow Clinical Commissioning Group are looking to commission the following:
Effectively manage, support, coordinate, and signpost high intensity users (HIU) of the South Western Ambulance Service NHS Foundation Trust (SWASFT), the integrated urgent care service (IUCS), Royal Cornwall Hospitals NHS Trust and University Hospitals Plymouth NHS Trust, frequent emergency department attenders and admissions within the NHS Kernow Clinical Commissioning Group (NHS Kernow) footprint.
Establish, utilise, and coordinate multi-agency and existing professional services to reduce 999 frequent callers, in line with the demand management modelling and trajectory as set out in the HIU workstream. This will be achieved through integration and co-ordination with community and acute trusts, through participation in multi-disciplinary teams and cross organisational working with the voluntary and community sector as appropriate.
Demonstrate an increased capacity and productivity in workload on unscheduled care services and the wider health economy resulting from fewer 999 calls (which otherwise would have attended emergency department and resulted in an admission).
Safely manage and coordinate the vulnerable and demanding nature of the user group using multi-agency support and the volunteer sector.
Provide fertile commissioning intelligence across all providers and, in doing so, lower the stigma associated with HIUs.
Coordinate a replicable service which can be integrated and managed over the long term across other providers.
two.2.5) Award criteria
Quality criterion - Name: Service Delivery Model / Weighting: 38
Quality criterion - Name: Workforce / Weighting: 8
Quality criterion - Name: Service Governance / Weighting: 10
Quality criterion - Name: IM&T / Weighting: 8
Quality criterion - Name: Contract Management, Mobilisation and Implementation / Weighting: 16
Cost criterion - Name: Finance / Weighting: 20
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-025075
Section five. Award of contract
Contract No
1
Title
High Intensity User Service
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
23 December 2021
five.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 1
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Volunteer Cornwall
Volunteer Cornwall, Acorn House
TRURO
TR1 2XN
andyb@volunteercornwall.org.uk
Country
United Kingdom
NUTS code
- UKK30 - Cornwall and Isles of Scilly
National registration number
3562830
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £394,008
Total value of the contract/lot: £394,008
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
CEDR
100 St Paul's Churchyard
London
EC4M 8BU
Country
United Kingdom