Section one: Contracting authority
one.1) Name and addresses
Connexus Homes Limited
The Gateway, The Auction Yard
Craven Arms
SY7 9BW
Contact
Tracy Penrose-Gould
Telephone
+44 3332313233
Country
United Kingdom
NUTS code
UKG - West Midlands (England)
Internet address(es)
Main address
http://www.connexus-group.co.uk
Buyer's address
https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA7601
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Other type
Housing Association
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
RFI for a Repairs & Maintenance system that integrates with other portals and systems
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Connexus Homes Limited are considering options for the provision of a Repairs & Maintenance system to manage the end-to-end processes for responsive repairs, voids, cyclical works, planned maintenance, gas, electrical, compliance, and ground-works operations. The system must also integrate seamlessly and in real-time with customer self-service, contractor and supplier portals and internal management systems to enable authorised users to diagnose and report faults, track and update job progress, view and upload related documents, photos and information, generate compliance certificates, raise orders and invoices, and monitor, analyse and report on service KPIs and performance.
two.1.6) Information about lots
This contract is divided into lots: Yes
The contracting authority reserves the right to award contracts combining the following lots or groups of lots:
Lot 1 - Repairs & Maintenance System
Lot 2 - Customer Self-service System
two.2) Description
two.2.1) Title
Repairs & Maintenance System
Lot No
1
two.2.2) Additional CPV code(s)
- 72200000 - Software programming and consultancy services
- 72210000 - Programming services of packaged software products
- 72220000 - Systems and technical consultancy services
- 72221000 - Business analysis consultancy services
- 72222000 - Information systems or technology strategic review and planning services
- 72223000 - Information technology requirements review services
- 72224000 - Project management consultancy services
- 72224100 - System implementation planning services
- 72224200 - System quality assurance planning services
- 72225000 - System quality assurance assessment and review services
- 72226000 - System software acceptance testing consultancy services
- 72227000 - Software integration consultancy services
- 72228000 - Hardware integration consultancy services
- 48170000 - Compliance software package
- 48217000 - Transaction-processing software package
- 48400000 - Business transaction and personal business software package
- 48430000 - Inventory management software package
- 48514000 - Remote access software package
- 48627000 - Real-time operating system software package
- 48700000 - Software package utilities
- 48980000 - Programming languages and tools
- 48000000 - Software package and information systems
- 48300000 - Document creation, drawing, imaging, scheduling and productivity software package
- 51610000 - Installation services of computers and information-processing equipment
- 72240000 - Systems analysis and programming services
- 72250000 - System and support services
- 72254000 - Software testing
- 72265000 - Software configuration services
- 72266000 - Software consultancy services
- 72267000 - Software maintenance and repair services
- 72500000 - Computer-related services
- 72600000 - Computer support and consultancy services
two.2.3) Place of performance
NUTS codes
- UKG - West Midlands (England)
Main site or place of performance
Across Shropshire and Herefordshire
two.2.4) Description of the procurement
Connexus Homes Limited is currently reviewing the provision of a Repairs & Maintenance system that integrates seamlessly and in real-time with customer self-service, contractor and supplier portals and existing management systems.
Connexus Homes Limited are committed to delivering a first-class universal repairs and maintenance service to customers that offers resolution at the first point of contact. Our ‘Connexus Way’ operating model aims to put the customer front and centre and deliver efficient and equitable services to all users based on modern accessible systems.
As part of developing our plans to meet this requirement we are issuing this Request for Information (RFI). This RFI is one vehicle by which we can systematically identify similarities and differences between suppliers in the market, and gain a greater understanding of specific suppliers’ abilities, core business and strategic outlook with respect to the Repairs & Maintenance system provision.
two.2.14) Additional information
The purpose of this RFI is to allow Connexus to gauge supplier interest, assess supplier responses and use the resultant assessments in future decision making in regard to supply of the Opportunity.
two.2) Description
two.2.1) Title
Customer Self-service System
Lot No
2
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
- 72210000 - Programming services of packaged software products
- 72220000 - Systems and technical consultancy services
- 72223000 - Information technology requirements review services
- 72224000 - Project management consultancy services
- 72225000 - System quality assurance assessment and review services
- 72226000 - System software acceptance testing consultancy services
- 72227000 - Software integration consultancy services
- 72228000 - Hardware integration consultancy services
- 72240000 - Systems analysis and programming services
- 72250000 - System and support services
- 72254000 - Software testing
- 72265000 - Software configuration services
- 72266000 - Software consultancy services
- 72267000 - Software maintenance and repair services
- 72500000 - Computer-related services
- 72600000 - Computer support and consultancy services
- 48170000 - Compliance software package
- 48217000 - Transaction-processing software package
- 48400000 - Business transaction and personal business software package
- 48430000 - Inventory management software package
- 48514000 - Remote access software package
- 48627000 - Real-time operating system software package
- 48700000 - Software package utilities
- 48980000 - Programming languages and tools
- 48000000 - Software package and information systems
- 48300000 - Document creation, drawing, imaging, scheduling and productivity software package
- 51610000 - Installation services of computers and information-processing equipment
two.2.3) Place of performance
NUTS codes
- UKG - West Midlands (England)
Main site or place of performance
Across Shropshire and Herefordshire
two.2.4) Description of the procurement
Connexus Homes Limited are considering options for the provision of a Customer Self-service System to enable customers to access self service facilities online through our website and/or their own devices (PC, tablet, smart-phone and SMS). The system must integrate seamlessly and in real-time with our existing management systems to enable authorised users to update personal and household details, view available properties and make applications, set up direct debits and payment arrangements, diagnose and book repairs and view repairs history, receive reminders and update appointments, send messages and feedback, and view self-fix information, videos and bulletins.
As part of developing our plans to meet this requirement we are issuing this Request for Information (RFI). This RFI is one vehicle by which we can systematically identify similarities and differences between suppliers in the market, and gain a greater understanding of specific suppliers’ abilities, core business and strategic outlook with respect to the Customer Self-Service system provision.
two.2.14) Additional information
The purpose of this RFI is to allow Connexus to gauge supplier interest, assess supplier responses and use the resultant assessments in future decision making in regard to supply of the Opportunity.
two.3) Estimated date of publication of contract notice
13 February 2023
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section six. Complementary information
six.3) Additional information
NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=227795.
(MT Ref:227795)