Section one: Contracting authority
one.1) Name and addresses
Northamptonshire Healthcare NHS Foundation Trust
St. Marys Hospital, 77 London Road
Kettering
NN15 7PW
Contact
Cathy Headland
Telephone
+44 7892766023
Country
United Kingdom
Region code
UKF2 - Leicestershire, Rutland and Northamptonshire
National registration number
RP1
Internet address(es)
Main address
one.3) Communication
Access to the procurement documents is restricted. Further information can be obtained at
https://www.delta-esourcing.com/
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://www.delta-esourcing.com/
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Friends & Family Test, Patient & Carer Feedback Insight System
Reference number
734597186CH/LO
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
NHFT requires an independent, public and comprehensive Friends and Family Test (FFT), patient and carer feedback system that is applicable to all patients, carers, and professionals who access its services. The system must provide insight into patient and carer experience, what matters to patients and carers, and enable NHFT to demonstrate to the public that it is responsive to feedback
two.1.5) Estimated total value
Value excluding VAT: £400,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKF2 - Leicestershire, Rutland and Northamptonshire
Main site or place of performance
Leicestershire, Rutland and Northamptonshire
two.2.4) Description of the procurement
NHFT requires an independent, public and comprehensive Friends and Family Test (FFT), patient and carer feedback system that is applicable to all patients, carers, and professionals who access its services. The system must provide insight into patient and carer experience, what matters to patients and carers, and enable NHFT to demonstrate to the public that it is responsive to feedback
two.2.5) Award criteria
Quality criterion - Name: Product Details / Weighting: 20
Quality criterion - Name: System Management & reporting / Weighting: 10
Quality criterion - Name: Statutory compliance / Weighting: 10
Quality criterion - Name: Implementation / Weighting: 10
Quality criterion - Name: Contingency cover / Weighting: 5
Quality criterion - Name: Social Value / Weighting: 10
Quality criterion - Name: Development areas / Weighting: 5
Cost criterion - Name: Commercial (Costing) / Weighting: 30
two.2.6) Estimated value
Value excluding VAT: £400,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
60
This contract is subject to renewal
Yes
Description of renewals
subject to continuation of service provision
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
21 December 2022
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 60 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
21 December 2022
Local time
12:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=734819845
GO Reference: GO-20221110-PRO-21402064
six.4) Procedures for review
six.4.1) Review body
Northamptonshire Healthcare NHS Foundation Trust
London Road, St Mary's Hospital
Kettering
nn15 7pw
Telephone
+44 3000274453
Country
United Kingdom