Section one: Contracting authority
one.1) Name and addresses
CHESHIRE EAST COUNCIL
WESTFIELDS
SANDBACH
CW111HZ
Contact
Michael Ashworth
michael.ashworth@cheshireeast.gov.uk
Telephone
+44 1270686953
Country
United Kingdom
Region code
UKD62 - Cheshire East
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
ITSM Software and Support. Helpdesk System
Reference number
24 042
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
Halo IT Service Management Tool used to provide incident and request management, problem management, major incident management, change management and configuration management across the IT estate
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £283,800
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKD6 - Cheshire
two.2.4) Description of the procurement
The ITSM tool is core to the delivery of ICT operations. It fundamentally holds information on all the incidents (service failures) being managed, all the requests for change from users, all the technical changes managed across the estate and is a very substantial repository of operational knowledge and records of the software/hardware/assets that ICT manage.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
This award avoids costs associated with the introduction of a new and non-configured system and gives the Council the ability to deliver customisations within timescale so as to avoid business interruption to a critical business system with alignment with the ongoing business change programme.
Section 32.(2) of the PCR 2015 provides that;
"The negotiated procedure without prior publication may be used for public works contracts, public supply contracts and public service contracts in any of the following cases: - b) where the works, supplies or services can be supplied only by a particular economic operator for any of the following reasons: -
(i) the aim of the procurement is the creation or acquisition of a unique work of art or artistic performance,
(ii) competition is absent for technical reasons,
(iii) the protection of exclusive rights, including intellectual property rights,
but only, in the case of paragraphs (ii) and (iii), where no reasonable alternative or substitute exists and the absence of competition is not the result of an artificial narrowing down of the parameters of the procurement;
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-028154
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
3 September 2024
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Halo Service Solutions Ltd
Falkirk
Country
United Kingdom
NUTS code
- UKM - Scotland
Companies House
SC216980
Internet address
https://haloservicesolutions.com/
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £283,800
Section six. Complementary information
six.3) Additional information
The council has incorporated a standstill period in the VEAT notice previously published. That notification provided full information on the award decision, with the 10 day standstill period expiring on 13th September 2024.
six.4) Procedures for review
six.4.1) Review body
Royal Courts of Justice
Strand
London
WC2A 2LL
Country
United Kingdom