Section one: Contracting authority
one.1) Name and addresses
East Sussex County Council
County Hall, St Annes Crescent
Lewes
BN7 1UE
Contact
Mandi Edwards
mandi.edwards@eastsussex.gov.uk
Telephone
+44 07725478260
Country
United Kingdom
NUTS code
UKJ22 - East Sussex CC
Internet address(es)
Main address
Buyer's address
https://in-tendhost.co.uk/sesharedservices/aspx/Home
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
ESCC SS - Healthwatch and Independent Health Complaints Advocacy Service
Reference number
ESCC - 033137
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
East Sussex County Council and Health has awarded a Provider for the Healthwatch and Independent Health Complaints Advocacy Service.The Healthwatch service is the consumer champion for health and social care, listening to people to understand what matters most, influencing those that have the power to change services, and empowering people to get the most from health and social care services.The Independent Health Complaints Service (IHCAS) provides practical support and direction for individuals making or intending to make an Health Services complaint, and assisting them in finding a resolution to their complaint of Health Services in the local authority area of the East Sussex County Council.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £2,340,000
two.2) Description
two.2.2) Additional CPV code(s)
- 85300000 - Social work and related services
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKJ22 - East Sussex CC
two.2.4) Description of the procurement
East Sussex County Council and Health has awarded a Provider for the Healthwatch and Independent Health Complaints Advocacy Service.The Healthwatch service is the consumer champion for health and social care, listening to people to understand what matters most, influencing those that have the power to change services, and empowering people to get the most from health and social care services.The Independent Health Complaints Service (IHCAS) provides practical support and direction for individuals making or intending to make an Health Services complaint, and assisting them in finding a resolution to their complaint of Health Services in the local authority area of the East Sussex County Council.
two.2.5) Award criteria
Quality criterion - Name: Quality Questionnaire / Weighting: 80%
Cost criterion - Name: Price and Bid Integrity / Weighting: 20%
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Total contract Value includes possible 24 months extension is £2,340,000.00.Initial contract term is three years from 1 April 2022 to 31 March 2025.Contract term including extension is 1 April 2022 to 31 March 2027.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-019767
Section five. Award of contract
Title
Agreement for the provision of Healthwatch Services And Independent Health Complaints Advocacy Services
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
3 December 2021
five.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
East Sussex Community Voice CIC
County Hall, St Annes Crescent
Lewes
BN7 1UE
mandi.edwards@eastsussex.gov.uk
Country
United Kingdom
NUTS code
- UKJ22 - East Sussex CC
National registration number
08270069
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £2,340,000
Total value of the contract/lot: £2,340,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Initial appeal to the East Sussex County Council Head of Procurement before appeal to Public Procurement Review Service.
London
publicprocurementreview@cabinetoffice.gov.uk
Country
United Kingdom