Scope
Description
We are looking to procure a supplier to initiate and close membership sales to prospective members face-to-face, on site at Kew Gardens. RBG, Kew has a successful membership scheme with over 100,000 members on around 80,000 memberships. This is made up of around 20,000 new sales and 60,000 renewals each year. We have ambitious plans to double our membership over the coming five years and we are seeking a partnership with a face-to-face membership sales agency to support this ambition.
We have an existing contract in place for this service, and our current contract for this service delivers up to 10% of our annual sales. We are seeking a supplier who can support us to grow this in line with our ambitious plans.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Richmond:-Recruitment-services./VW4C5ERNS2
To respond to this opportunity, please click here:
Total value (estimated)
- £280,000 excluding VAT
- £336,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 November 2025 to 31 October 2027
- Possible extension to 31 October 2029
- 4 years
Description of possible extension:
One extension of up to a maximum of 2 years
Main procurement category
Services
CPV classifications
- 79600000 - Recruitment services
Contract locations
- UKI3 - Inner London - West
Submission
Enquiry deadline
2 July 2025, 12:59am
Submission type
Tenders
Deadline for requests to participate
8 July 2025, 1:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
15 October 2025
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Innovative Sales Generation | Quality | 20% |
| Table of rates | Price | 20% |
| Staffing: Account Management, Training and staff management | Quality | 15% |
| Collaboration with a customer organisation | Quality | 15% |
| Additional work within the contract | Quality | 10% |
| Membership sales methods | Quality | 10% |
| Equality Diversity & Inclusion | Quality | 10% |
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
- Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
Stage 1: Selection
This stage will be a questionnaire that will be used to shortlist a maximum of 5 suppliers to be invited to submit a tender in Stage 2 of the process
Stage 2: Tendering
the 5 shortlisted suppliers will be required to submit a written response to the specification
Stage 3: Clarifications
Stage 4: Presentations
All suppliers invited to submit a tender will be invited to presentation stage
Stage 5: Preferred Supplier
The highest scoring supplier using the methodology detailed in the ITT will be identified as the preferred supplier
Stage 6: Standstill
Documents
Associated tender documents
Part 1_ITT_F2F Membership Sales Services (READ THIS FIRST) no notice ref.pdf
Part 2_Specification_F2F Membership Sales Services.pdf
Technical specifications to be met
https://www.delta-esourcing.com/delta/respondToList.html?accessCode=VW4C5ERNS2
All tender documents can be viewed and downloaded from our tendering portal. You will need to register an account to be able to do this.
Contracting authority
Royal Botanic Gardens, Kew
- Public Procurement Organisation Number: PGTT-3583-QXLN
Royal Botanic Gardens, Kew, The Herbarium, Kew Green
Richmond
TW9 3AE
United Kingdom
Region: UKI75 - Hounslow and Richmond upon Thames
Organisation type: Public authority - sub-central government