Section one: Contracting entity
one.1) Name and addresses
FIRST MTR SOUTH WESTERN TRAINS LIMITED
8th Floor,The Point, 37 North Wharf Road
LONDON
W21AF
Contact
Ibolya Kormos-spring
ibolya.kormos-spring@swrailway.com
Telephone
+44 7971564977
Country
United Kingdom
Region code
UKI32 - Westminster
Companies House
07900320
Internet address(es)
Main address
one.3) Communication
Access to the procurement documents is restricted. Further information can be obtained at
https://s2c-uk62.waxdigital.com/
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
http://redirect.transaxions.com/events/RL6f7
one.6) Main activity
Railway services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of Service Quality inspection, reporting and system integration
two.1.2) Main CPV code
- 72225000 - System quality assurance assessment and review services
two.1.3) Type of contract
Services
two.1.4) Short description
- Sufficient information to be provided in the Live Dashboard to allow understanding of scores within specific weeks/periods relating to initial inspections and reinspection pass rates, and the driver of those scores in terms of fails by indicator/criteria.
- Reporting dashboard should be flexible to change, easy-to-use, and with varying levels of access tailored to the job role of the viewer.
- In addition, provide a function by which all 'raw data' can be downloaded in Excel format, including pass/fail data for each indicator and criteria for each individual inspection and re-inspection over any specified date range or specified railway periods. Data should be filterable prior to download if specific information is required (e.g. by indicator).
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
Supply of Raw Data and Maintenance of Records
- By the end of the 5th day following the end of each reporting period, provide a statement (disaggregated to separately show the total number of Train Service Quality Inspections, Stations Service Quality Inspections and Customer Service Quality Inspections carried out in that Reporting Period) setting out:
- the raw data produced by any Service Quality Inspection (and where applicable Service Quality Re-inspections) and/or the recording of Service Quality Trains Rectification Evidence in the SQR Management System within the Relevant Rectification Period
- the number of:
(A) Service Quality Inspections (and where applicable Service Quality Re-inspections) carried out in respect of each Service Quality Schedule in that Reporting Period; and
(B) occasions on which SWR was required to record Service Quality Trains Rectification Evidence in the SQR Management System within the Relevant Rectification
- the number of:
(A) Service Quality Inspections (and where applicable Service Quality Re-inspections) where a "fail" was recorded in respect of a Service Quality Indicator in that Reporting Period; and
(B) Service Quality Failures occurring because of a failure to record suitable Trains Rectification Evidence within the relevant Rectification Period
- the number of:
(A) Service Quality Inspections (and where applicable Service Quality Re-inspections) where a "pass" was recorded in respect of a Service Quality Indicator in that Reporting Period for each Service Quality Schedule; and
(B) occasions on which SWR was required to record Service Quality Trains Rectification Evidence and suitable evidence was provided within the relevant Rectification Period
- for each Service Quality Schedule and in respect of a Service Quality Area, the total number of "passes" and "fails" recorded in respect of each Service Quality Indicator within each Area.
- Maintain complete records of the results of each Service Quality Inspection and calculations of the Pass Rates in relation to Service Quality Inspections and provide any records or data to SWR upon request.
- On the morning of each working day, supply a spreadsheet providing comprehensive details of all failures (including historical failures) that have occurred up to the end of the previous day, and the status of those failures. An example of the information required is given in Appendix X.
Independent Audit
- Work constructively and transparently with the independent auditor appointed by SWR each contract year and provide any requested evidence or case-studies to demonstrate that the Service Quality Regime is being delivered as required by the Secretary of State.
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
Yes
Description of renewals
Optional 3 year extension
two.2.10) Information about variants
Variants will be accepted: Yes
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for the receipt of applications for an invitation to tender or to negotiate
Date
5 November 2024
Local time
5:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.5) Scheduled date for start of award procedures
6 November 2024
Section six. Complementary information
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
six.4) Procedures for review
six.4.1) Review body
First MTR South Western Trains Limited
London
Country
United Kingdom