Scope
Description
The efficient and effective delivery of Ticketing with respect to concessionary and commercial travel schemes across the Bee Network is of critical importance to TfGM, with enablement of the English National Concessionary Travel Scheme for the Elderly and Disabled, a regulatory requirement.
Currently, customer participation in TfGM's concessionary or commercial travel schemes requires the application, processing and fulfilment and distribution of physical ITSO smart-cards directly to each customer. These may then be used by each customer to secure the benefits of the relevant travel scheme and their entitlement.
TfGM anticipates that in future, customer preferences will require an option to include the use of digital media (including for example mobile devices: phones, watches and other wearables) in accessing concessionary and commercial travel scheme entitlement and benefits. Additionally, following the introduction of the Bee Network App in 2023, it has become evident that better integration between the Bee Network App and mobile device operating systems will be required to meet customer expectations and enhance their experience.
Integration to mobile devices and implementation and delivery of a Digital Pass capability (enabled by Yotra Ltd) to enable customers to apply for commercial and concessionary passes and products, buy products, fulfil them directly to their mobile device and check journey history is therefore a key objective for TfGM and will require the establishment of contractual agreements between TfGM and those parties whose proprietary digital media wallets and platforms are required.
This notice provides transparency around the reasons for this single source procurement of the Transit Services Agreement (with respect to the Apple mobile application and wallet), alongside the single source procurement of a Transit Platform Services Agreement (with respect to the ITSO on Mobile Platform and integration to Apple applications and wallet).
The decision to enter into a new contract with Yotra Ltd with respect to the Transit Services Agreement is necessary for the following reasons:
• only Yotra Ltd can facilitate integration with the Apple technology required to enable TfGM customers to access concessionary and commercial products using the Apple Wallet application.
Contract 1. Yotra - Transit Services Agreement
Supplier
Contract value
- £4,125,000 excluding VAT
- £4,950,000 including VAT
Above the relevant threshold
Date signed
17 April 2025
Contract dates
- 17 April 2025 to 16 April 2030
- Possible extension to 15 September 2031
- 6 years, 4 months, 29 days
Description of possible extension:
The agreement includes the Option to extend the agreement for a period of eighteen months beyond the 5 year initial term. the total estimated value included in the Contract value includes the extension period.
The decision to exercise the extension period option will be determined by the parties following operation of the scheme during the initial period.
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
The agreement includes the Option to extend the agreement for a period of eighteen months beyond the 5 year initial term. the total estimated value included in the Contract value includes the extension period.
The decision to exercise the extension period option will be determined by the parties following operation of the scheme during the initial period.
CPV classifications
- 64200000 - Telecommunications services
Contract locations
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
Key performance indicators
| Name | Description | Reporting frequency |
|---|---|---|
| Environment Availability | Production - 99.9% availability and QA/ Test Environments 95% availability measured on a rolling 30 day period. |
3 months |
| Not applicable | ||
| Not Applicable |
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
- Single supplier - intellectual property or exclusive rights
- Single supplier - technical reasons
No other economic operator is able to provide the Transit Platform Services.
Supplier
YOTRA LIMITED
- Companies House: 10888219
- Public Procurement Organisation Number: PQZZ-9861-WWJP
Studio A1
Milton Keynes
MK9 1EJ
United Kingdom
Email: theogony@yotra.co
Website: https://www.yotra.co.uk
Region: UKJ12 - Milton Keynes
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Yotra - Transit Services Agreement
Contracting authority
Transport for Greater Manchester
- Public Procurement Organisation Number: PNJQ-2746-NWYT
2 Piccadilly Place
Manchester
M1 3BG
United Kingdom
Email: procurement@tfgm.com
Region: UKD33 - Manchester
Organisation type: Public authority - sub-central government