Section one: Contracting authority
one.1) Name and addresses
NHS Kent and Medway Integrated Care Board
2nd floor Gail House Lower Stone Street
Maidstone
ME15 6NB
Contact
William Clark
Country
United Kingdom
Region code
UKJ41 - Medway
Internet address(es)
Main address
https://www.kentandmedway.icb.nhs.uk/
Buyer's address
https://www.kentandmedway.icb.nhs.uk/
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Crisis Houses & Safe Havens - Kent & Medway
two.1.2) Main CPV code
- 85100000 - Health services
two.1.3) Type of contract
Services
two.1.4) Short description
Provision of Crisis Houses (Lot 1) & Safe Havens (Lot 2) service in Kent & Medway
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £22,649,355
two.2) Description
two.2.1) Title
Lot 1 - Crisis Houses
Lot No
1
two.2.2) Additional CPV code(s)
- 85100000 - Health services
two.2.3) Place of performance
NUTS codes
- UKJ4 - Kent
two.2.4) Description of the procurement
This service is for the provision of a Crisis Houses service.
The objectives of this project are to commission two Adult Mental Health Crisis Houses in
Kent and Medway. These crisis houses will be for when someone is experiencing a period of
acute psychological distress, associated with a mental health problem (which may or may
not have been given a formal diagnosis). The crisis may be a sudden deterioration of an
existing mental health difficulty or they may be experiencing mental health difficulties for the
first time. They need immediate treatment and/or care and/or support in order to prevent
further deterioration in their mental or physical wellbeing and to help avoid hospital
admission.
The rationale for the development of this service centres around how it can:
1) Provide positive outcomes for people in Psychological or Mental Health Crisis who require
urgent and intensive support.
2) Provide an alternative to an Acute Psychiatric Inpatient Admission
3) Reduce impact on the wider Mental Health Urgent and Emergency Care services (Liaison
Psychiatry, Rapid Response, Home Treatment, Section 136 Health Based Place of Safety.
Inpatient Services)
Delivered by the VCSE a Crisis House is a service that offers short-term residential mental
health crisis interventions and support for a duration of up to 7 days, for individuals who are
experiencing mental health crisis. Analysis of local NHS Mental Health inpatient admissions
evidences a cohort of inpatients whose needs could be met in a Crisis House as an
alternative to inpatient admission which will offer significant benefits to service users. Crisis Houses can prevent possible hospital admission and ensure only those who are acutely
unwell or at very high risk of suicide are admitted to hospital. Crisis Houses are embedded
within a number of ICSs, with a number of positive outcomes including high service user
satisfaction and decreased reliance upon acute inpatient admission. Underpinning the
philosophy of Crisis House provision is social inclusion and linking with the wider VCSE
service provision.
two.2.5) Award criteria
Quality criterion - Name: Sevice description / Weighting: 47%
Quality criterion - Name: Social Value / Weighting: 10%
Quality criterion - Name: HR & Workforce Management / Weighting: 9%
Quality criterion - Name: Data Security/Information Governance / Weighting: 4%
Quality criterion - Name: Clinical Governance / Weighting: 6%
Quality criterion - Name: Equality, Diversity & Inclusion / Weighting: 4%
Price - Weighting: 20%
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot 2 - Safe Havens
Lot No
2
two.2.2) Additional CPV code(s)
- 85100000 - Health services
two.2.3) Place of performance
NUTS codes
- UKJ4 - Kent
two.2.4) Description of the procurement
The service is for the provision of Safe Havens across Kent & Medway
The objective of this project is to commission 9 Safe Havens across K&M, 2 of which will be open 24/7 and co-located within a General Acute Hospital site. Individuals can stay up to 24hrs in the 2 co-located Safe Havens. This will enable 24/7 provision across the County.
Psychiatric Liaison Mental Health Triage Nurses can redirect individuals attending Emergency Departments (ED) with primary mental health problems who do not require a physical health intervention. The 7 community based safe havens will be open 7 days a week from 18.00 – 23.00 providing out of hours support for people in a self-defined crisis who are likely to have called 999 or 111 and been conveyed or directed to or self-presented at A&E for mental health assessment.
The service specification has developed as part of the Kent and Medway Provider Collaborative partnership with agencies and services across the Kent and Medway System, including: -
• VCSE Organisations
• Acute Hospital Trusts, EKHUFT, MTW, DVH and MFT
• Mental Health Provider Trust
• Kent Police
• South East Coast Ambulance Services
• Placed Based Health Care Partnerships
The rationale for the development of this service centres around how it can:
1) Provide positive outcomes for people in Psychological or Mental Health distress who require urgent emotional support.
2) Provide an alternative to attending A&E
3) Reduce impact on the wider Mental Health Urgent and Emergency Care services (Liaison
Psychiatry, Rapid Response, Home Treatment, Section 136 Health Based Place of Safety.
Inpatient Services)
4) Reduce impact on ‘Blue Light’ services, specifically calls to 111 and 999 and ambulance
conveyance
The service is in line with NHS England’s Long-Term Plan and will involve the development of partnership agreements, Escalation Policies and procedures, service standards, Standard
Operating Procedures and pathways to ensure that people experiencing urgent mental health needs in K&M can access a range of crisis alternatives and a safe place to receive a
supportive offer in the community.
This service has been designed taking into account learning from Safe Haven Providers and
Service Users across the Country, along with engagement of people with lived experience and professionals who have fed in their views to help shape this draft specification and
emerging model.
The service will be resourced by a suitable experienced Provider who has demonstrated that they can meet the contract requirements and deliver good outcomes for local people. The
service will be supported with clinical in reach from statutory services – this model will be coproduced
by local partners to agree on what this looks like and reviewed on an on-going
basis
two.2.5) Award criteria
Quality criterion - Name: Service Description / Weighting: 47%
Quality criterion - Name: Social Value / Weighting: 10%
Quality criterion - Name: Data Security/Information Governance / Weighting: 4%
Quality criterion - Name: Clinical Governance / Weighting: 6%
Quality criterion - Name: Equality, Diversity & Inclusion / Weighting: 4%
Quality criterion - Name: HR & Workforce Management / Weighting: 9%
Price - Weighting: 20
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-027767
Section five. Award of contract
Title
Safe Havens
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
2 September 2024
five.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Mental Health Matters
Avalon House, Saint Catherine's House
Sunderland
Country
United Kingdom
NUTS code
- UKC - North East (England)
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £18,649,355
Total value of the contract/lot: £18,330,557
Section five. Award of contract
A contract/lot is awarded: No
five.1) Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
The High Court
The Strand
London
WC2A 2LL
Country
United Kingdom