Scope
Reference
C50898
Description
NBSS is the core IT software platform that is critical to the day to day operations of routine breast screening across England, Wales and Isle of Man. Since 2015 the NBSS Solution has been supported and delivered by Hitachi Digital Services UK Limited. Direct Award to restate and extend the existing contract which is an agreement for software support and development. The current contract has a term expiring on 31st May 2025, with an option to extend for a further 2 years to 31st May 2027. This contract is not being awarded by reference to lots. The value of this 2 year extension is up to £36m excluding VAT. Contact for enquiries: england.contractmanagement.DDAT@nhs.net
Contract 2. National Breast Cancer Screening System Extension 2025-2027
Supplier
Contract value
- £36,000,000 excluding VAT
- £43,200,000 including VAT
Above the relevant threshold
Date signed
7 May 2025
Contract dates
- 1 June 2025 to 31 May 2027
- 2 years
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Key performance indicators
| Name | Description | Reporting frequency |
|---|---|---|
| Incident Response Time | Time taken for the Supplier's Service Desk agents to respond to a call. |
1 months |
| Incident Resolution Time | 1 months | |
| Quantity of aged services requests | 1 months | |
| Service request response time | 1 months | |
| User Satisfaction | Breast Screening Office Survey Score on resolved tickets |
1 months |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
Single supplier - technical reasons
National Breast Screening Service (NBSS) is a national system critical to the provision of Breast Screening services in England, Wales and IoM and provides the facility for making bookings, onwards referrals where needed and is the start of the complete patient journey where treatment may be needed. NBSS technology is 15-20 years old and has been developed during this time using VB6 as the basis for programming and development. NBSS is extremely complex due to the volume of (VB6) development that has accumulated over the 15+ years that the system has been in place. It is utilised by over 70 different Breast Screening Offices meaning that, for example, the process of rolling out new releases is time consuming and administratively complex. This new contract award (which is a restating of the previous contract) will provide service continuity while the future long term strategy for NBSS continues to be developed and subsequently implemented. It is justified under Section 41 (1) (a) and paragraph 6 (b) of Schedule 5 of the Procurement Act 2023 on the basis that there are no reasonable alternatives for the provision of this service.
Supplier
Hitachi Digital Services UK Limited
- Public Procurement Organisation Number: PBDD-9199-JBZL
14th Floor, Broadgate Tower, 20 Primrose Street
London
EC2A 2EW
United Kingdom
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 2. National Breast Cancer Screening System Extension 2025-2027
Contracting authority
NHS England
- Public Procurement Organisation Number: PDPT-3135-BWWY
Wellington House, 133-135 Waterloo Rd
London
SE1 8UG
United Kingdom
Contact name: Rob Elliott
Telephone: 03003112233
Email: england.contractmanagement.ddat@nhs.net
Website: https://www.england.nhs.uk/
Region: UKI45 - Lambeth
Organisation type: Public authority - central government