Section one: Contracting authority
one.1) Name and addresses
Information, Advice and Guidance Service
Bernard Wetherill House, 8 Mint Walk, Croydon CR0 1EA
London
CR0 1EA
Country
United Kingdom
NUTS code
UKI62 - Croydon
Internet address(es)
Main address
https://in-tendhost.co.uk/croydontenders
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://in-tendhost.co.uk/croydontenders
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://in-tendhost.co.uk/croydontenders
Tenders or requests to participate must be submitted to the above-mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
https://in-tendhost.co.uk/croydontenders
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Information, Advice and Guidance Service
Reference number
LBC/TN/344
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
The London Borough of Croydon (‘the Council") is seeking to engage providers for the provision of Information, Advice and Guidance. The aim of a universal IAG service in Croydon is to improve and protect people’s wellbeing, prevent problems from worsening and turning into crises, and reduce residents’ need for other services. The Service will do this by providing high quality, free, independent, impartial and confidential advice, open to all Croydon residents across a range of topics. The Provider will offer services to include: • General, accredited information and advice• General casework• Specialist casework• Advocacy• Research and campaigns work• Financial capability work• Digital training• Volunteering opportunities• Legal advice Subject areas covered include but are not limited to:• Welfare benefits • Debt and money management• Housing and Homelessness• Employment issues• Immigration • Discrimination The full scope of the contract requirements are provid
two.1.5) Estimated total value
Value excluding VAT: £975,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 98000000 - Other community, social and personal services
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKI62 - Croydon
two.2.4) Description of the procurement
The London Borough of Croydon (‘the Council") is seeking to engage providers for the provision of Information, Advice and Guidance. The aim of a universal IAG service in Croydon is to improve and protect people’s wellbeing, prevent problems from worsening and turning into crises, and reduce residents’ need for other services.The Service will do this by providing high quality, free, independent, impartial and confidential advice, open to all Croydon residents across a range of topics.The Provider will offer services to include: • General, accredited information and advice• General casework• Specialist casework• Advocacy• Research and campaigns work• Financial capability work• Digital training• Volunteering opportunities• Legal adviceSubject areas covered include but are not limited to:• Welfare benefits • Debt and money management• Housing and Homelessness• Employment issues• Immigration • DiscriminationThe full scope of the contract requirements are provided in the Service Specifications, which form part of the Tender Documents. The Contracts is for a period of 2 + 1 years (the "Term").This procurement is in line with PCR2015 the open process.The required Services are being procured via a competitive tendering process and will run electronically via the Croydon Tenders Portal. All communication throughout the tender process will be via London Borough of Croydon E-Procurement Site - Home (in-tendhost.co.uk).
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 85%
Price - Weighting: 15%
two.2.6) Estimated value
Value excluding VAT: £975,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
Yes
Description of renewals
The initial term of this contract is 24 months plus a potential 12 month extension (2+1)
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
30 October 2024
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
30 October 2024
Local time
12:00pm
Place
In-Tend
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
HM Courts and Tribunal Service
Royal Courts of Justice, The Strand London
London
WC2A
Telephone
+44 2079476000
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
HM Courts and Tribunal Service
HM Courts and Tribunal Service, Royal Courts of Justice, The Strand London WC2A
London
WC2A
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
Review procedures are as set out in the Public Contract Regulations 2015 and are timelimited. Any proceedings must be brought in the High Court of England and Wales.
six.4.4) Service from which information about the review procedure may be obtained
HM Courts and Tribunal Service
Royal Courts of Justice, The Strand London
London
Country
United Kingdom