Section one: Contracting authority
one.1) Name and addresses
British Council
1 Redman Place
London
E20 1JQ
Contact
Brian D'Mello
brian.dmello@britishcouncil.org
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
Buyer's address
https://in-tendhost.co.uk/britishcouncil
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Other activity
10
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
UK_2022_Professional Services Business Process Outsourcing
Reference number
BC/02414
two.1.2) Main CPV code
- 66000000 - Financial and insurance services
two.1.3) Type of contract
Services
two.1.4) Short description
The impact of the Covid-19 pandemic was felt by businesses across the globe. British Council was not immune to this impact and had to reduce costs, streamline processes, use more digital tools, and introduce much greater standardisation. A key lever being explored for this transformation was to partner with a third-party company with expertise in these areas to deliver some aspects of professional services. Four key global professional services functions (including their corresponding operations delivered from the shared service centre in India) were identified for this. These included the Human Resources (HR), Finance, Procurement and Digital and Technology (IT) services. Competitive dialogue route to procurement was followed to reach to a final selected bidder.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £78,310,000
two.2) Description
two.2.2) Additional CPV code(s)
- 75100000 - Administration services
- 72600000 - Computer support and consultancy services
- 79631000 - Personnel and payroll services
- 71620000 - Analysis services
- 72240000 - Systems analysis and programming services
- 72610000 - Computer support services
- 79211120 - Sales and purchases recording services
- 79999000 - Scanning and invoicing services
- 72317000 - Data storage services
- 66110000 - Banking services
- 79621000 - Supply services of office personnel
- 80420000 - E-learning services
- 75112000 - Administrative services for business operations
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 79212000 - Auditing services
- 72316000 - Data analysis services
- 72222200 - Information systems or technology planning services
- 66113000 - Credit granting services
- 48490000 - Procurement software package
- 72221000 - Business analysis consultancy services
- 72211000 - Programming services of systems and user software
- 72246000 - Systems consultancy services
- 72310000 - Data-processing services
- 72245000 - Contract systems analysis and programming services
- 79211110 - Payroll management services
- 79999200 - Invoicing services
- 79221000 - Tax consultancy services
- 72253200 - Systems support services
- 72250000 - System and support services
- 66600000 - Treasury services
- 72312100 - Data preparation services
- 79222000 - Tax-return preparation services
- 79600000 - Recruitment services
- 48444100 - Billing system
- 66170000 - Financial consultancy, financial transaction processing and clearing-house services
- 79414000 - Human resources management consultancy services
- 72611000 - Technical computer support services
- 72311100 - Data conversion services
- 72315000 - Data network management and support services
- 72312000 - Data entry services
- 72313000 - Data capture services
- 79994000 - Contract administration services
- 66000000 - Financial and insurance services
- 72314000 - Data collection and collation services
- 79421000 - Project-management services other than for construction work
- 79421200 - Project-design services other than for construction work
- 72212331 - Project management software development services
- 72220000 - Systems and technical consultancy services
- 72222000 - Information systems or technology strategic review and planning services
- 72222100 - Information systems or technology strategic review services
- 79620000 - Supply services of personnel including temporary staff
- 72251000 - Disaster recovery services
- 79418000 - Procurement consultancy services
- 79211200 - Compilation of financial statements services
- 72000000 - IT services: consulting, software development, Internet and support
- 72253100 - Helpdesk services
- 72253000 - Helpdesk and support services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
The contract will be managed from the UK, however the service delivery may be done globally
two.2.4) Description of the procurement
The impact of the Covid-19 pandemic was felt by businesses across the globe. The British Council was not immune to this impact and had to streamline processes, use more digital tools and introduce greater standardisation to be more efficient and effective. The British Council’s Strategy 2025 lays out these desired goals for the organisation by the year 2025. To enable this change, a Global Transformation Programme (GTP) is constituted which is touching all areas of the organisation in some shape or form. Professional Services (PS)Transformation is one of the workstreams within the Global Transformation Programme (GTP) and is a key enabler of this change for the organisation. The corporate functions of Finance, Human Resources, Digital and Technology (D&T), Procurement, Marketing and Estates are within the scope of the PS Transformation programme (others may be added subsequently). A key lever being explored for this transformation was to partner with a third-party company with expertise in these areas to deliver some aspects of professional services. Four key global professional services functions (including their corresponding operations delivered from the shared service centre in India) were identified for this exercise, namely Human Resources (HR), Finance, Procurement, Digital and Technology (D&T). A two-stage Competitive Dialogue route to procurement was followed wherein all interested suppliers had to must complete a Supplier Questionnaire (SQ). A shortlist of successful pre-qualified suppliers were invited for a dialogue and subsequently to submit Initial Tenders. These were negotiated and on conclusion final tenders were requested from the bidders. Tenders were evaluated and a successful supplier was selected to proceed to Contract Award.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: Yes
Description of options
The contract will be for 5 years with an option to extend for a further two 12 month periods.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
The total contract value including extensions is estimated to be £78.31m (a total of 7 years)
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Competitive dialogue
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-015731
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
29 August 2023
five.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Tata Consultancy Services UK Limited
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £140,000,000
Total value of the contract/lot: £78,310,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
The High Court Royal Courts of Justice
Royal Courts of Justice Strand
London
WC2A 2LL
Country
United Kingdom