Section one: Contracting authority
one.1) Name and addresses
Leeds City Council
Civic Hall, 3rd Floor West,
Leeds
LS1 1UR
Contact
Colette Clegg
Telephone
+44 0113111111
Country
United Kingdom
Region code
UKE42 - Leeds
National registration number
171459162
Internet address(es)
Main address
Buyer's address
https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104105
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Contact Centre as a Service
Reference number
65227
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Contact Centre as a Service awarded following a further competition exercise via the Crown Commercial Services Framework RM3808.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £3,312,450.26
two.2) Description
two.2.2) Additional CPV code(s)
- 48510000 - Communication software package
two.2.3) Place of performance
NUTS codes
- UKE42 - Leeds
Main site or place of performance
Leeds
two.2.4) Description of the procurement
Contact Centre as a Service awarded following a further competition exercise via the Crown Commercial Services Framework RM3808.
two.2.5) Award criteria
Quality criterion - Name: Method Statement Questions / Weighting: 40
Cost criterion - Name: Price / Weighting: 60
two.2.11) Information about options
Options: Yes
Description of options
Option to extend until 15/08/31
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
Awarded following a further competition exercise via the Crown Commercial Services Framework RM3808.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract
Contract No
1
Title
Contact Centre as a Service
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
16 August 2023
five.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from tenderers from non-EU Member States: 4
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Virgin Media Business Ltd
500 Brook Drive
Reading
RG2 6UU
publicprocurement@virginmedia.co.uk
Telephone
+44 1527879962
Country
United Kingdom
NUTS code
- UKJ11 - Berkshire
National registration number
01785381
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £3,312,450.26
Total value of the contract/lot: £3,312,450.26
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Leeds City Council
Leeds
Country
United Kingdom