Scope
Description
Whittington Health NHS Trust is seeking to appoint a single Potential Operator to provide food and non-food retail services across four demised outlets at Whittington Hospital. The opportunity includes:
• Coffee bar (31.5 sqm)
• Deli (48.3 sqm)
• Main entrance coffee shop (c. 20 sqm)
• Retail shop area (up to 1,290 sqm)
• Automated retailing (as an option)
This is a 10-year services concession contract operating under a self-financing model. The Operator will pay a base rent and turnover-based rent, cover service charges and business rates, and must deliver services that are inclusive, sustainable, and aligned with NHS standards.
The Trust encourages SME participation through the Supplier Academy model. Operators must demonstrate alignment with social value objectives and NHS food and retail guidelines, including WRAP, Government Buying Standards, and the National Standards for Healthcare Food and Drink.
Total value (estimated)
- £4,500,000 excluding VAT
- £5,400,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 November 2025 to 31 October 2035
- 10 years
Main procurement category
Services
CPV classifications
- 55300000 - Restaurant and food-serving services
- 55520000 - Catering services
- 55900000 - Retail trade services
- 42933000 - Vending machines
Lot LOT-0001. Coffee Bar
Description
Coffee bar currently operating as Muffin Break is 31.5 sq. m in the Food Court area
Lot value (estimated)
- £1,000,000 excluding VAT
- £1,200,000 including VAT
Same for all lots
CPV classifications and contract dates are shown in the Scope section, because they are the same for all lots.
Lot LOT-0002. Deli
Description
Deli currently operating as XLNT is 48.3 sq. m.in the Food Court area
Lot value (estimated)
- £1,000,000 excluding VAT
- £1,200,000 including VAT
Same for all lots
CPV classifications and contract dates are shown in the Scope section, because they are the same for all lots.
Lot LOT-0003. Coffee Shop
Description
Coffee shop currently the MacMillan office is c.20 sq m in the Main Entrance
Lot value (estimated)
- £1,000,000 excluding VAT
- £1,200,000 including VAT
Same for all lots
CPV classifications and contract dates are shown in the Scope section, because they are the same for all lots.
Lot LOT-0004. C-store
Description
C-store area adjacent to the Food Court is 1,290 sq m
Lot value (estimated)
- £1,000,000 excluding VAT
- £1,200,000 including VAT
Same for all lots
CPV classifications and contract dates are shown in the Scope section, because they are the same for all lots.
Lot LOT-0005. Automated retailing
Description
Automated retailing (refer to 3.13)
Lot value (estimated)
- £500,000 excluding VAT
- £600,000 including VAT
Same for all lots
CPV classifications and contract dates are shown in the Scope section, because they are the same for all lots.
Lot LOT-0006. N19 Staff Restaurant
Description
N19 staff restaurant (targeted turnover c£800k pa)
Lot value (estimated)
- £0 excluding VAT
- £0 including VAT
Same for all lots
CPV classifications and contract dates are shown in the Scope section, because they are the same for all lots.
Participation
Particular suitability
Lot LOT-0001. Coffee Bar
Lot LOT-0002. Deli
Lot LOT-0003. Coffee Shop
Lot LOT-0004. C-store
Lot LOT-0005. Automated retailing
Lot LOT-0006. N19 Staff Restaurant
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
7 July 2025, 6:00pm
Tender submission deadline
28 July 2025, 6:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
1 October 2025
Award criteria
| Name | Description | Type |
|---|---|---|
| Simple description | 40% price 60% non price criteria |
Price |
Weighting description
40% price 60% non price criteria
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Special regime
Concession
Contracting authority
Whittington Health NHS Trust
- Public Procurement Organisation Number: PZHC-1999-RLHQ
HIGHGATE HILL
LONDON
N19 5NF
United Kingdom
Email: julian.fris@nellerdavies.com
Region: UKI43 - Haringey and Islington
Organisation type: Public authority - central government