Section one: Contracting authority
one.1) Name and addresses
Energy Saving Trust Ltd
Prospect House, 5 Thistle Street
EH2 1DF
Edinburgh
Telephone
+44 1315557900
Country
United Kingdom
NUTS code
UKM75 - Edinburgh, City of
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA14923
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Other type
Organisation acting on behalf of the Scottish Government
one.5) Main activity
Environment
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of Home Energy Scotland Advice Centre Services
two.1.2) Main CPV code
- 79512000 - Call centre
two.1.3) Type of contract
Services
two.1.4) Short description
Energy Saving Trust wishes to appoint contractors to operate and manage each of the five regional advice centres of the Home Energy Scotland (HES) advice network covering the Highlands and Islands, North East, South East, South West, Strathclyde and Central regions of Scotland from 1st April 2026. The tender will be split into 5 lots, covering the provision of the services in these 5 geographical areas. Energy Saving Trust currently anticipates following a single-stage "open" tender procedure and to publish a formal contract notice for these purposes in July 2025.
We currently anticipate the estimated total value of the services being tendered to be GBP 12 million over 2 years to March 2028, with a potential for two further one-year extensions. This figure, and figures for future years of the service are subject to ongoing revision and approval from Scottish Government, acting in their own sole discretion.
two.1.6) Information about lots
This contract is divided into lots: Yes
Maximum number of lots that may be awarded to one tenderer: 2
two.2) Description
two.2.1) Title
Home Energy Scotland Highlands and Islands
Lot No
1
two.2.2) Additional CPV code(s)
- 79512000 - Call centre
- 71314000 - Energy and related services
- 71314300 - Energy-efficiency consultancy services
two.2.3) Place of performance
NUTS codes
- UKM - Scotland
Main site or place of performance
Argyll and Bute
Highland
Na h-Eileanan Siar
Orkney Islands
Shetland Islands
two.2.4) Description of the procurement
Energy Saving Trust wishes to appoint a contractor to operate and manage The Highlands and Islands HES advice centre from 1st April 2026. We are procuring five regional contracts, this lot being one of five. Tenderers must locate facilities for delivery of the service within the region covered by each lot. Tenderers will only be able to bid for a maximum of 2 lots.
The advice network was established in 2008 and is managed on behalf of the Scottish Government by Energy Saving Trust. The current contracts are due to expire on 31 March 2026. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and, where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing clean heating, insulation and other energy efficiency measures; generating energy through home renewables as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low-income householders through the Scottish Government’s Warmer Homes Scotland programme, Home Energy Scotland grants and loans, and area-based schemes.
The advice centres deliver direct advice by phone, email, in person and through digital channels, and develop collaborative partnerships and outreach, working to meet agreed activity KPIs.
The estimated total value of the services being tendered is GBP 12 million over 2 years to March 2028, with a potential for two further one-year extensions. Around GBP 1.1 million (excl VAT) per year of this budget is attributable to the Highlands and Islands Centre. This figure, and figures for future years of the service are subject to ongoing revision and approval from Scottish Government, acting in their own sole discretion. The contracts are expected to commence on the 1st of April 2026.
two.2) Description
two.2.1) Title
Home Energy Scotland North East
Lot No
2
two.2.2) Additional CPV code(s)
- 79512000 - Call centre
- 71314000 - Energy and related services
- 71314300 - Energy-efficiency consultancy services
two.2.3) Place of performance
NUTS codes
- UKM - Scotland
Main site or place of performance
Aberdeen City
Aberdeenshire
Angus
Dundee City
Moray
Perth and Kinross
two.2.4) Description of the procurement
Energy Saving Trust wishes to appoint a contractor to operate and manage The North East HES advice centre from 1st April 2026. We are procuring five regional contracts, this lot being one of five. Tenderers must locate facilities for delivery of the service within the region covered by each lot. Tenderers will only be able to bid for a maximum of 2 lots.
The advice network was established in 2008 and is managed on behalf of the Scottish Government by Energy Saving Trust. The current contracts are due to expire on 31 March 2026. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and, where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing clean heating, insulation and other energy efficiency measures; generating energy through home renewables as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low-income householders through the Scottish Government’s Warmer Homes Scotland programme, Home Energy Scotland grants and loans, and area-based schemes.
The advice centres deliver direct advice by phone, email, in person and through digital channels, and develop collaborative partnerships and outreach, working to meet agreed activity KPIs.
The estimated total value of the services being tendered is GBP 12 million over 2 years to March 2028, with a potential for two further one-year extensions. Around GBP 1.2 million (excl VAT) per year of this budget is attributable to the North East Centre. This figure, and figures for future years of the service are subject to ongoing revision and approval from Scottish Government, acting in their own sole discretion. The contracts are expected to commence on the 1st of April 2026.
two.2) Description
two.2.1) Title
Home Energy Scotland South East
Lot No
3
two.2.2) Additional CPV code(s)
- 79512000 - Call centre
- 71314000 - Energy and related services
- 71314300 - Energy-efficiency consultancy services
two.2.3) Place of performance
NUTS codes
- UKM - Scotland
Main site or place of performance
East Lothian
Edinburgh, City of
Fife
Midlothian
Scottish Borders
West Lothian
two.2.4) Description of the procurement
Energy Saving Trust wishes to appoint a contractor to operate and manage The South East HES advice centre from 1st April 2026. We are procuring five regional contracts, this lot being one of five. Tenderers must locate facilities for delivery of the service within the region covered by each lot. Tenderers will only be able to bid for a maximum of 2 lots.
The advice network was established in 2008 and is managed on behalf of the Scottish Government by Energy Saving Trust. The current contracts are due to expire on 31 March 2026. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and, where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing clean heating, insulation and other energy efficiency measures; generating energy through home renewables as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low-income householders through the Scottish Government’s Warmer Homes Scotland programme, Home Energy Scotland grants and loans, and area-based schemes.
The advice centres deliver direct advice by phone, email, in person and through digital channels, and develop collaborative partnerships and outreach, working to meet agreed activity KPIs.
The estimated total value of the services being tendered is GBP 12 million over 2 years to March 2028, with a potential for two further one-year extensions. Around GBP 1.3 million (excl VAT) per year of this budget is attributable to the South East Centre. This figure, and figures for future years of the service are subject to ongoing revision and approval from Scottish Government, acting in their own sole discretion. The contracts are expected to commence on the 1st of April 2026.
two.2) Description
two.2.1) Title
Home Energy Scotland South West
Lot No
4
two.2.2) Additional CPV code(s)
- 79512000 - Call centre
- 71314000 - Energy and related services
- 71314300 - Energy-efficiency consultancy services
two.2.3) Place of performance
NUTS codes
- UKM - Scotland
Main site or place of performance
Dumfries and Galloway
East Ayrshire
North Ayrshire
South Ayrshire
two.2.4) Description of the procurement
Energy Saving Trust wishes to appoint a contractor to operate and manage The South West HES advice centre from 1st April 2026. We are procuring five regional contracts, this lot being one of five. Tenderers must locate facilities for delivery of the service within the region covered by each lot. Tenderers will only be able to bid for a maximum of 2 lots.
The advice network was established in 2008 and is managed on behalf of the Scottish Government by Energy Saving Trust. The current contracts are due to expire on 31 March 2026. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and, where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing clean heating, insulation and other energy efficiency measures; generating energy through home renewables as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low-income householders through the Scottish Government’s Warmer Homes Scotland programme, Home Energy Scotland grants and loans, and area-based schemes.
The advice centres deliver direct advice by phone, email, in person and through digital channels, and develop collaborative partnerships and outreach, working to meet agreed activity KPIs.
The estimated total value of the services being tendered is GBP 12 million over 2 years to March 2028, with a potential for two further one-year extensions. Around GBP 0.8 million (excl VAT) per year of this budget is attributable to the South West Centre. This figure, and figures for future years of the service are subject to ongoing revision and approval from Scottish Government, acting in their own sole discretion. The contracts are expected to commence on the 1st of April 2026.
two.2) Description
two.2.1) Title
Home Energy Scotland Strathclyde and Central
Lot No
5
two.2.2) Additional CPV code(s)
- 79512000 - Call centre
- 71314000 - Energy and related services
- 71314300 - Energy-efficiency consultancy services
two.2.3) Place of performance
NUTS codes
- UKM - Scotland
Main site or place of performance
Clackmannanshire
East Dunbartonshire
East Renfrewshire
Falkirk
Glasgow City
Inverclyde
North Lanarkshire
Renfrewshire
South Lanarkshire
Stirling
West Dunbartonshire
two.2.4) Description of the procurement
Energy Saving Trust wishes to appoint a contractor to operate and manage The Strathclyde and Central HES advice centre from 1st April 2026. We are procuring five regional contracts, this lot being one of five. Tenderers must locate facilities for delivery of the service within the region covered by each lot. Tenderers will only be able to bid for a maximum of 2 lots.
The advice network was established in 2008 and is managed on behalf of the Scottish Government by Energy Saving Trust. The current contracts are due to expire on 31 March 2026. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and, where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing clean heating, insulation and other energy efficiency measures; generating energy through home renewables as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low-income householders through the Scottish Government’s Warmer Homes Scotland programme, Home Energy Scotland grants and loans, and area-based schemes.
The advice centres deliver direct advice by phone, email, in person and through digital channels, and develop collaborative partnerships and outreach, working to meet agreed activity KPIs.
The estimated total value of the services being tendered is GBP 12 million over 2 years to March 2028, with a potential for two further one-year extensions. Around GBP 1.8 million (excl VAT) per year of this budget is attributable to the Strathclyde and Central. This figure, and figures for future years of the service are subject to ongoing revision and approval from Scottish Government, acting in their own sole discretion. The contracts are expected to commence on the 1st of April 2026.
two.3) Estimated date of publication of contract notice
21 July 2025
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section six. Complementary information
six.3) Additional information
NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=544629.
NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=769930.
(SC Ref:769930)