Section one: Contracting authority
one.1) Name and addresses
Wiltshire Council
County Hall
Trowbridge
BA14 8JN
Contact
Ms Rachel Candy
Country
United Kingdom
Region code
UKK15 - Wiltshire CC
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://procontract.due-north.com/
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://procontract.due-north.com/
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
AC1895 Wiltshire Community Advice and Support Services
Reference number
DN738752
two.1.2) Main CPV code
- 66000000 - Financial and insurance services
two.1.3) Type of contract
Services
two.1.4) Short description
Wiltshire Community Advice and Support Services April 2025
Wiltshire Council would like to advise of a tender opportunity for Community Advice and Support Services and is seeking to appoint a Supplier for the delivery of high-quality services across Wiltshire from 1st April 2025 for an initial five year contract.
The services will provide free independent advice and support to Wiltshire communities in relation to:
- Benefits and tax credits
- Work and employee issues
- Debt and money
- Consumer issues
- Family and relationships
- Housing and information
- Law and courts
- Discrimination
- Immigration
- Health
- Unpaid Carers
two.1.5) Estimated total value
Value excluding VAT: £2,860,970
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 75200000 - Provision of services to the community
two.2.3) Place of performance
NUTS codes
- UKK15 - Wiltshire CC
two.2.4) Description of the procurement
Wiltshire Community Advice and Support Services April 2025
Wiltshire Council would like to advise of a tender opportunity for Community Advice and Support Services and is seeking to appoint a Supplier for the delivery of high-quality services across Wiltshire from 1st April 2025 for an initial five year contract.
The services will provide free independent advice and support to Wiltshire communities in relation to:
- Benefits and tax credits
- Work and employee issues
- Debt and money
- Consumer issues
- Family and relationships
- Housing and information
- Law and courts
- Discrimination
- Immigration
- Health
- Unpaid Carers
Wiltshire Council are seeking a Supplier who must demonstrate a passion for ensuring an equal, diverse and inclusive approach to ensure all communities regardless of age, race, location and sexuality are considered within this support and the service is accessible.
We believe everyone has the right to have services that improve their quality of life and wellbeing as well as a service that they feel comfortable and able to seek advice to promote this.
Key objectives for the service include:
• Accessibility: Ensuring advice is available to all Wiltshire residents, with particular focus on hard-to-reach groups and vulnerable individuals.
• Quality and Impact: Maintaining high standards of advice quality in compliance with national guidelines and best practices.
• Efficiency and Cost-Effectiveness: Managing resources effectively to ensure sustainable service delivery.
• Partnership Working: Collaborating with local authorities, community organisations, and other stakeholders to maximise the reach and impact of the service.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £2,825,970
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 April 2025
End date
31 March 2032
This contract is subject to renewal
Yes
Description of renewals
option to extend for any period up to a further 1 + 1 year
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
28 October 2024
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
28 October 2024
Local time
12:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
High Court of England and Wales
Royal Courts of Justice
London
WC1A 2LL
Country
United Kingdom