Section one: Contracting authority
one.1) Name and addresses
ORBIT GROUP LIMITED
Garden Court,Binley Business Park Harry Weston Road
COVENTRY
CV32SU
Contact
Samantha Bishop
Country
United Kingdom
Region code
UK - United Kingdom
Companies House
IP28503R
Internet address(es)
Main address
Buyer's address
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of Out of Hours Call Handling Service
two.1.2) Main CPV code
- 79510000 - Telephone-answering services
two.1.3) Type of contract
Services
two.1.4) Short description
Orbit Group Ltd wishes to provide advance notification to the market of a forthcoming tender opportunity to appoint a single organisation to deliver an Out of Hours Call Handling Service Provision.
This PIN relates to early market engagement only and is NOT a call for competition (procurement/ tender documents are not available at this time).
All participants in this event shall be responsible for their own costs (including third party costs) and the Contracting Authority shall have no liability to any participant.
two.1.5) Estimated total value
Value excluding VAT: £300,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 79510000 - Telephone-answering services
two.2.3) Place of performance
NUTS codes
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
two.2.4) Description of the procurement
The service provision is for the handling of calls outside of the Authority's own customer call centre operating hours in regards to the portfolio of properties it owns and manages and shall typically relate to the reporting of repairs, the triaging of such and associated raising of works orders with the Authority's appointed repairs contractor's.
The service provision will provide call handling services during the following periods:
• Outside of Orbit Customer Support current operating hours which are Monday-Friday 8am - 8pm and Saturday 8am-1pm
• Planned shutdowns e.g., Bank Holidays, Christmas Period and other events such as closure of our Building, during system upgrades or colleague training days
• Able to support with unplanned shutdowns e.g., Closure of Customer Support during normal operating hours due to telephony failure or building evacuation
Please note, the tender opportunity is expected to be released week commencing Monday 30th October 2023. Please ensure your organisation is registered on the Orbit Pro-Contract 'Housing Procurement Portal' (https://www.housingprocurement.com) to access tender documentation once the opportunity goes live.
Should you experience any technical difficulties in using the Pro-Contract system, please contact the supplier support helpline on 03300050352.
two.2.14) Additional information
The purpose of this notice is to alert the supplier community to this forthcoming tender opportunity.
The procurement approach will be an open process.
Contract Term - initial 2 year period with the option to extend for a further 3 years.
two.3) Estimated date of publication of contract notice
30 October 2023
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes