Section one: Contracting authority
one.1) Name and addresses
Essex County Council
County Hall, Market Road
Chelmsford
CM1 1QH
Contact
Mr Tyno Tong
Country
United Kingdom
Region code
UKH3 - Essex
Internet address(es)
Main address
Buyer's address
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Complaints, Enquiries, FOI Case Management Solution - Request for Information
Reference number
DN694800
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Essex County Council (ECC) seeks input from the market to develop future requirements for a Complaints, Enquiries and Freedom of Information (FOI) request Case Management Solution utilising modern, flexible, cost-effective technology solutions for better customer and user experience. A solution is required to manage:
• FOI and Environmental Information Regulations (EIR) requests
• Subject Access Requests (SAR)
• Data breach Incidents
• Local Government and Social Care Ombudsman and Information Commissioners Office (ICO) enquiries
• Corporate Compliments and Comments
• Statutory and Non-statutory Complaints
• MP / Councillor Enquiries
The end solution will be used to capture, process, resolve and report across these key areas. ECC is seeking a Software as a Solution (SaaS) offering with workflows that manage case tracking in these areas.
Any solution needs to support overall Local Authority (LA) compliance with UK General Data Protection Regulations (GDPR).
Interested suppliers are invited to attend a demonstration session, this is expected to take place in late October / early November. Schedule to be confirmed. Suppliers are invited to provide their response by 12:00 on Tuesday 31st October 2023.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 48900000 - Miscellaneous software package and computer systems
- 48810000 - Information systems
- 48510000 - Communication software package
two.2.3) Place of performance
NUTS codes
- UKH3 - Essex
two.2.4) Description of the procurement
Essex County Council (ECC) seeks input from the market to develop future requirements for a Complaints, Enquiries and Freedom of Information (FOI) request Case Management Solution utilising modern, flexible, cost-effective technology solutions for better customer and user experience. A solution is required to manage:
• FOI and Environmental Information Regulations (EIR) requests
• Subject Access Requests (SAR)
• Data breach Incidents
• Local Government and Social Care Ombudsman and Information Commissioners Office (ICO) enquiries
• Corporate Compliments and Comments
• Statutory and Non-statutory Complaints
• MP / Councillor Enquiries
The end solution will be used to capture, process, resolve and report across these key areas. ECC is seeking a Software as a Solution (SaaS) offering with workflows that manage case tracking in these areas.
Any solution needs to support overall Local Authority (LA) compliance with UK General Data Protection Regulations (GDPR).
Interested suppliers are invited to attend a demonstration session, this is expected to take place in late October / early November. Schedule to be confirmed. Suppliers are invited to provide their response by 12:00 on Tuesday 31st October 2023.
two.3) Estimated date of publication of contract notice
1 December 2024
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No