Section one: Contracting authority
one.1) Name and addresses
Department for Work and Pensions
Hartshead House Hartshead Square
Sheffield
S1 2FD
Contact
David Clark
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
https://www.gov.uk/government/organisations/department-for-work-pensions
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Ministry or any other national or federal authority
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
The Functional Assessment Service (FAS) 2024
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
This contract will be for the use of the Department for Work and Pensions (DWP) (Lots 1 to 4) and the Department for Communities in Northern Ireland (Lot 5). The service provision will be primarily contracted through this procurement to the Authority but may allow other Government Departments and their Agencies, Non-Departmental Public Bodies, and devolved administrations (including but not limited to HM Revenue and Customs, Ministry of Defence, HM Courts and Tribunals Service, National Health and Social Care) to access the services.
To support the determination of an individual’s entitlement to benefit, the Authority requires the delivery of a range of compatible and sympathetic Functional Health Assessments (FAS). The results of these assessments form one part of the evidence utilised by the Authority Decision Maker in making the ultimate decision on benefit entitlement on behalf of the Secretary of State.
FAS Suppliers will be expected to deliver functional health assessments in relation to the following benefits:
• Personal Independence Payment (PIP)- https://www.gov.uk/pip
• Employment Support Allowance (ESA)- https://www.gov.uk/employment-support-allowance
• Universal Credit (UC)- https://www.gov.uk/government/publications/universal-credit-if-you-have-a-disability-or-health-condition-quick-guide/universal-credit-if-you-have-a-disability-or-health-condition
• The delivery of assessments/advice associated with 15 other specialist benefits, for both DWP and other Government Departments, including Veterans UK, HM Courts and Tribunals Service and HM Revenue and Customs
DWP ran a procurement using the Light Touch Regime and a modified process with commercial dialogue in accordance with Regulations 74 to 76 of the Public Contracts Regulations 2015. For Lot 5, DWP conducted aspects of the procurement process on behalf of the Department for Communities (DfC) in Northern Ireland. The procedure is set out clearly in the published Invitation to Tender document.
The service will be divided into five (5) geographical lots:
Lot 1 – Northern England and Scotland
Lot 2 – Midlands and Wales
Lot 3 – South West England
Lot 4 – London, South East & East Anglia
Lot 5 – Northern Ireland
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £2,769,913,640
two.2) Description
two.2.1) Title
Lot 1: Northern England and Scotland
Lot No
1
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
See II.1.4
two.2.5) Award criteria
Quality criterion - Name: Delivery Model / Weighting: 10
Quality criterion - Name: Claimant Experience / Weighting: 10
Quality criterion - Name: HR Resource Structure / Weighting: 10
Quality criterion - Name: HR Health Professional Recruitment and Retention / Weighting: 15
Quality criterion - Name: HR Skills and Development / Weighting: 10
Quality criterion - Name: Quality of Service / Weighting: 10
Quality criterion - Name: Flexibility of Service / Weighting: 5
Quality criterion - Name: Continuous Improvement / Weighting: 5
Quality criterion - Name: Performance Management / Weighting: 8
Quality criterion - Name: Implementation and Security / Weighting: 8
Cost criterion - Name: Price per Quality Point / Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Social Value - weighting 10.15
two.2) Description
two.2.1) Title
Lot 2: Midlands and Wales
Lot No
2
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
see II.1.4
two.2.5) Award criteria
Quality criterion - Name: Delivery Model / Weighting: 10
Quality criterion - Name: Claimant Experience / Weighting: 10
Quality criterion - Name: HR Resource Structure / Weighting: 10
Quality criterion - Name: HR Health Professional Recruitment and Retention / Weighting: 15
Quality criterion - Name: HR Skills and Development / Weighting: 10
Quality criterion - Name: Quality of Service / Weighting: 10
Quality criterion - Name: Flexibility of Service / Weighting: 5
Quality criterion - Name: Continuous Improvement / Weighting: 5
Quality criterion - Name: Performance Management / Weighting: 8
Quality criterion - Name: Implementation and Security / Weighting: 8
Cost criterion - Name: Price per Quality Point / Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Social Value - weighting 10.15
two.2) Description
two.2.1) Title
Lot 3: South West, England
Lot No
3
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
see II.1.4
two.2.5) Award criteria
Quality criterion - Name: Delivery Model / Weighting: 10
Quality criterion - Name: Claimant Experience / Weighting: 10
Quality criterion - Name: HR Resource Structure / Weighting: 10
Quality criterion - Name: HR Health Professional Recruitment and Retention / Weighting: 15
Quality criterion - Name: HR Skills and Development / Weighting: 10
Quality criterion - Name: Quality of Service / Weighting: 10
Quality criterion - Name: Flexibility of Service / Weighting: 5
Quality criterion - Name: Continuous Improvement / Weighting: 5
Quality criterion - Name: Performance Management / Weighting: 8
Quality criterion - Name: Implementation and Security / Weighting: 8
Cost criterion - Name: Price per Quality Point / Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Social Value - weighting 10.15
two.2) Description
two.2.1) Title
Lot 4: London, South East & East Anglia
Lot No
4
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
see II.1.4
two.2.5) Award criteria
Quality criterion - Name: Delivery Model / Weighting: 10
Quality criterion - Name: Claimant Experience / Weighting: 10
Quality criterion - Name: HR Resource Structure / Weighting: 10
Quality criterion - Name: HR Health Professional Recruitment and Retention / Weighting: 15
Quality criterion - Name: HR Skills and Development / Weighting: 10
Quality criterion - Name: Quality of Service / Weighting: 10
Quality criterion - Name: Flexibility of Service / Weighting: 5
Quality criterion - Name: Continuous Improvement / Weighting: 5
Quality criterion - Name: Performance Management / Weighting: 8
Quality criterion - Name: Implementation and Security / Weighting: 8
Cost criterion - Name: Price per Quality Point / Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Social Value - weighting 10.15
two.2) Description
two.2.1) Title
Lot 5: Northern Ireland
Lot No
5
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
see II.1.4
two.2.5) Award criteria
Quality criterion - Name: Delivery Model / Weighting: 10
Quality criterion - Name: Claimant Experience / Weighting: 10
Quality criterion - Name: HR Resource Structure / Weighting: 10
Quality criterion - Name: HR Health Professional Recruitment and Retention / Weighting: 15
Quality criterion - Name: HR Skills and Development / Weighting: 10
Quality criterion - Name: Quality of Service / Weighting: 10
Quality criterion - Name: Flexibility of Service / Weighting: 5
Quality criterion - Name: Continuous Improvement / Weighting: 5
Quality criterion - Name: Performance Management / Weighting: 8
Quality criterion - Name: Implementation and Security / Weighting: 8
Cost criterion - Name: Price per Quality Point / Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Social Value - weighting 10.15
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Competitive dialogue
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-028407
four.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Section five. Award of contract
Contract No
ecm_11063
Lot No
1
Title
The Functional Assessment Service Lot 1 (Northern England and Scotland)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
19 September 2023
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
MAXIMUS UK SERVICES LIMITED
18c Meridian East Meridian Business Park
Leicester
LE19 1WZ
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £918,148,703
five.2.5) Information about subcontracting
The contract is likely to be subcontracted
Value or proportion likely to be subcontracted to third parties
Value excluding VAT: £115,500,256
Section five. Award of contract
Contract No
ecm_11065
Lot No
2
Title
The Functional Assessment Service Lot 2 (Midlands and Wales)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
19 September 2023
five.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
CAPITA BUSINESS SERVICES LIMITED
65 Gresham St
London
EC2V 7NQ
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £645,465,979
five.2.5) Information about subcontracting
The contract is likely to be subcontracted
Value or proportion likely to be subcontracted to third parties
Value excluding VAT: £159,041,952
Section five. Award of contract
Contract No
ecm_11072
Lot No
3
Title
The Functional Assessment Service Lot 3 (South West England)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
19 September 2023
five.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
SERCO LIMITED
16 Bartley Wood Business Park, Bartley Way
Hook
RG27 9UY
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £506,745,902
five.2.5) Information about subcontracting
The contract is likely to be subcontracted
Value or proportion likely to be subcontracted to third parties
Value excluding VAT: £68,356,014
Section five. Award of contract
Contract No
ecm_11074
Lot No
4
Title
The Functional Assessment Service Lot 4 (London, South East & East Anglia)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
19 September 2023
five.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
INGEUS UK LTD
2nd Floor, 66-68 East Smithfield, Royal Pharmaceutical Building
London
E1W 1AW
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £542,473,048
five.2.5) Information about subcontracting
The contract is likely to be subcontracted
Value or proportion likely to be subcontracted to third parties
Value excluding VAT: £95,878,251
Section five. Award of contract
Lot No
5
Title
The Functional Assessment Service Lot 5 (Northern Ireland)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
19 September 2023
five.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
CAPITA BUSINESS SERVICES LIMITED
65 Gresham St
London
EC2V 7NQ
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £157,080,007
Section six. Complementary information
six.3) Additional information
Award criteria additional information
The procurement used the Price per Quality Point (PQP) methodology to determine the final ranked position of each bid in each Lot.
PQP divides a bid’s price by its assessed quality score to produce an output Price per Quality Point. This is used to rank each bid in each Lot from highest rank, 1, which has the lowest PQP to lowest rank which has the highest PQP.
Final Lot Values
The individual lot values shown in the FAS Contract Notice (2021/S 000-028407) provided an estimated value per lot for a 5 year contract.
The final lot values shown in Section V of this notice are the values including the initial 5 year contract term plus possible 2 year extension.
The contracting authority in section I.1 is part of the Department for Work and Pensions and is acting on behalf of the Secretary of State for Work and Pensions
six.4) Procedures for review
six.4.1) Review body
Department for Work and Pensions
Sheffield
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
This authority incorporated the required standstill period at the point information on the award of contract was communicated to tenderers. The Public Contracts Regulations 2015 (SI 2015 No 87) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought within 30 days of the date of knowledge (the date on which the economic operator first knew or ought to have known that grounds for starting the proceedings had arisen) unless the court considers that there is good reason for extending that period (up to a maximum of 3 months from the date of knowledge). If the contract has been entered into the court may award damages and in the case of specified breaches of the rules may also order the termination or shortening of the contract and the levying of fines. The purpose of the standstill period referred to above was to allow parties to apply to the Courts to set aside the award decision before the contract was entered into.
You may also care to note the information provided via the following web- links:
The DWP Commercial Complaints Process
The Cabinet Office Mystery Shopper Service
six.4.4) Service from which information about the review procedure may be obtained
Department for Work and Pensions
Hartshead House, Hartshead Square
Sheffield
S1 2FD
Country
United Kingdom