Section one: Contracting entity
one.1) Name and addresses
London North Eastern Railway Ltd.
York
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.6) Main activity
Railway services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Digital Information Platform (PIN ONLY)
Reference number
DN1419
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
At LNER we want to deliver maximum value to all customers travelling with us across their whole journey experience.
However with the majority of customers not booking direct with LNER one of our challenges is consistently communicating with customers about their journey in real time. Equally for our direct bookers they may not have downloaded our app or signed up to journey alerts which again makes it difficult to serve in-journey information to them when they need it.
LNER are looking to build a digital platform that can be accessed in journey (eg via QR codes) by direct and in-direct customers to gain access to the multiple customer experience tools and services offered both at station and on-board.
This platform would be accessible via a customers mobile or laptop device, and would be personalised based on their journey location. LNER would also build out this platform to deliver personalised content and offers to customers based on their journey, and give customers the ability to feedback about various aspects of the estate, fleet and service to allow us to respond more rapidly to customer pain points.
The platform should be self contained wherever possible to do so. Feeding in data via API interface/open data feeds into the portal itself as opposed to handing off to existing supplier systems. This is to allow for customer personalisation of the information, removal of any user login barriers and to deliver a seamless user experience.
An agile approach to accurately delivering requirements to time, cost and quality, in addition to having the scope and capability to further develop at pace, as requested by LNER, is a fundamental requirement.
We are looking to engage with potential suppliers in preparation for a further competition that we intend to run on the “Spark” Dynamic Purchasing System https://www.crowncommercial.gov.uk/agreements/RM6094 using our e-sourcing Platform Proactis.
Potentially Interested suppliers are kindly requested to complete the questionnaire at https://forms.office.com/r/BNFThD69pD to share initial insights
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
We are looking to engage with potential suppliers for a digital information platform in preparation for a further competition that we intend to run on the “Spark” Dynamic Purchasing System https://www.crowncommercial.gov.uk/agreements/RM6094 using our e-sourcing Platform Proactis.
Potentially Interested suppliers are kindly requested to complete the questionnaire at https://forms.office.com/r/BNFThD69pD to share initial insights. Please complete the questionnaire by 11/11/2022
two.3) Estimated date of publication of contract notice
24 November 2022
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No