Section one: Contracting authority/entity
one.1) Name and addresses
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
1 South Gyle Crescent
Edinburgh
EH12 9EB
Contact
George Futcher
Telephone
+44 7798870171
Country
United Kingdom
NUTS code
UKM - Scotland
Internet address(es)
Main address
http://www.nss.nhs.scot/browse/procurement-and-logistics
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
National Out Of Hours Systems
Reference number
NP501825
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
The Clinical Patient Management (more commonly known as Adastra) software allows clinicians to provide vital out of hours [OOH] unscheduled care remotely by accessing patient records and integrating with prescribing and emergency services whilst local GP services are closed.
This new contract consolidates thirteen NHS Board contracts under one contract with NSS. This software is provided to the OOH services of NHS Orkney, NHS Shetland, and NHS Western Isles under NHS Highland's contract and NSS contracts on behalf of Police Custody. NHS 24 contracts for concentrators that are messaging servers between NHS 24 and the Board Adastra instances and do not require a database. The twelve Adastra databases will be moved into a single database instance. This allows upgrades and fixes to be delivered for all more easily and provides cost avoidance savings over the five years of the proposed new contract.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £15,158,695
two.2) Description
two.2.2) Additional CPV code(s)
- 72210000 - Programming services of packaged software products
- 72212180 - Medical software development services
- 72227000 - Software integration consultancy services
two.2.3) Place of performance
NUTS codes
- UKM - Scotland
Main site or place of performance
Scotland
two.2.4) Description of the procurement
There is no known alternative software product available on the market and absolutely none that integrate with current GP IT Systems, NHS 24, Emergency Care Summary, and other digital systems this software is required to integrate with in Scotland.
This new contract provides continuity of services for vital out of hours services under one national contract.
Therefore, NSS has negotiated a new five year contract with the incumbent supplier according to regulation 33 of The Public Contracts (Scotland) Regulations 2015.
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
NSS is observing a 10-day standstill period and intends to award this contract after 16 June 2025.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated without a prior call for competition
- The works, supplies or services can be provided only by a particular economic operator for the following reason:
- absence of competition for technical reasons
Explanation:
NSS intends to award this contract according to Regulation 33.(1)(b)(ii) where the services can only be supplied by a particular economic operator because competition is absent for technical reasons and no reasonable alternative or substitute exists.
There is no known alternative software product available on the market and none that integrate with current GP IT Systems, NHS 24, Emergency Care Summary, and other digital systems that this software is required to integrate with in Scotland.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract/concession
Contract No
NP501825
A contract/lot is awarded: Yes
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract
2 June 2025
five.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
Advanced Health and Care Limited
The Mailbox, 101 Wharfside Street
Birmingham
B1 1RF
Telephone
+44 8451606162
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor/concessionaire is an SME
No
five.2.4) Information on value of contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession: £15,158,695
Section six. Complementary information
six.3) Additional information
(SC Ref:800646)
six.4) Procedures for review
six.4.1) Review body
Edinburgh Sheriff Court
27 Chambers Street
Edinburgh
EH1 1LB
Telephone
+44 1312252525
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
Economic operators should approach the contracting authority in the first instance.
However, the only formal remedy is to apply to the courts: an economic operator that suffers or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014, may bring proceedings in the Sheriff Court or the Court of Session.