Section one: Contracting authority
one.1) Name and addresses
METROPOLITAN THAMES VALLEY HOUSING
The Grange, 100 High Street, Southgate
London
N14 6PW
Contact
Adam Bevan
Telephone
+44 7701388562
Country
United Kingdom
Region code
UKI - London
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://www.delta-esourcing.com/tenders/UK-UK-London:-Insurance-services./MM4X87D9A8
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
2023-2024-010 : Group Insurance Renewal
two.1.2) Main CPV code
- 66510000 - Insurance services
two.1.3) Type of contract
Services
two.1.4) Short description
MTVH is seeking to obtain an insurer for third party risk transfer that meets the needs of MTVH at a competitive and fair price, to demonstrate to leaseholders and the business that we are exploring the market and obtaining insurance cover at the contemporary market rates.
two.1.5) Estimated total value
Value excluding VAT: £11,500,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 66514110 - Motor vehicle insurance services
- 66515000 - Damage or loss insurance services
- 66515200 - Property insurance services
- 66515300 - Weather and financial loss insurance services
- 66515400 - Weather-related insurance services
- 66516100 - Motor vehicle liability insurance services
- 66518100 - Insurance brokerage services
two.2.3) Place of performance
NUTS codes
- UKG - West Midlands (England)
- UKF - East Midlands (England)
- UKH - East of England
- UKJ - South East (England)
Main site or place of performance
WEST MIDLANDS (ENGLAND),EAST MIDLANDS (ENGLAND),EAST OF ENGLAND,SOUTH EAST (ENGLAND)
two.2.4) Description of the procurement
The Requirement
MTVH is seeking to obtain an insurer for third party risk transfer that meets the needs of MTVH at a competitive and fair price, to demonstrate to leaseholders and the business that we are exploring the market and obtaining insurance cover at the contemporary market rates.
MTVH will enter into a Long-Term Agreement for 3 years (+1+1).
Account Management (essential services)
•Contact from a senior claims manager from the bidder, in the event of a large loss notification or an update on ongoing large losses, within 24 to 48 hours.
•A senior Customer manager from the bidder to request advice on policy coverage
•A senior underwriter from the bidder to request advice on policy coverage and be the main point of contact throughout the insurance year (1 April – 31 March)
•Availability of support from 9 am – 5 pm Monday to Friday from service providers on the underwriting or claims handling process
•The bidder to have full scope of suppliers including repair contractors, adjusters and panel solicitors
•Out of Hours support available in the event of a major incident
•Proactive investigation of Public Liability claims on behalf of MTVH with the help of the MTVH insurance team obtaining documentation
•Engage loss adjuster and other appropriate stakeholders when a major loss arises
•Process invoices for Public Liability excess payments
•Process invoices for other lines of business during the renewal process
•Produce high profile detailed quarterly claim reports for audit purposes
•Produce and send quarterly claim spreadsheets with the cause of loss, reserve amount and address with a claim number
•An online claim hub to review live updates on ongoing claims including settlement costs
•The bidder should have a dedicated claim portal where residents and leaseholders can lodge claims directly
•The bidder to offer Risk Management training and advise to MTVH staff in order to help us mitigate potential claims
Service Level Agreements
•Claim service – We would expect responses from the central claims team as well as other stakeholders (adjusters, claim inspectors) the bidder would appoint when a property claim is notified within 24-48 hours
•When proceedings are issued in respect of Public Liability claims, the bidder should respond to third party solicitors within 2 working days
•The bidder should respond to claimants in respect of ongoing Public Liability claims within 5 working days when they raise a query directly
•The bidder should close Public Liability claims within 6 months of a liability decision being made
•Send high profile detailed claim reports for audit purposes and other insurance claim related queries quarterly
•Acknowledge new Public Liability claims within 48 hours
•Acknowledge ongoing correspondence from claimants and MTVH in respect of Public Liability claim within a week
•Ensure renewal documentation, i.e., Summary of cover for Leaseholders, shared owners and our commercial customers are received within 30 days of cover after 1 April
KPI’s
•Quarterly update on claims performance to be received from the bidder as well as MTVH to the insurer in order the stop loss can be updated accordingly
•Quarterly meetings with claims manager and customer manager in order to assess how the account is running
•Receive policy documentation within 30 days of cover commencement
two.2.5) Award criteria
Quality criterion - Name: Methodology & Approach / Weighting: 42.5
Quality criterion - Name: Resources, Organisational Capability & Experience / Weighting: 22.5
Quality criterion - Name: Value for Money / Weighting: 10
Quality criterion - Name: Social Value / Weighting: 0
Cost criterion - Name: Price / Weighting: 25
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
Yes
Description of renewals
3 year initial term, with two extensions (+1 year, + 1 year)
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
16 November 2023
Local time
1:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
16 November 2023
Local time
1:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-London:-Insurance-services./MM4X87D9A8" target="_blank">https://www.delta-esourcing.com/tenders/UK-UK-London:-Insurance-services./MM4X87D9A8
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/MM4X87D9A8" target="_blank">https://www.delta-esourcing.com/respond/MM4X87D9A8
GO Reference: GO-20231012-PRO-24179514
six.4) Procedures for review
six.4.1) Review body
Metropolitan
Cambridge House, 109 Mayes Road
London
N22 6UR
Telephone
+44 2035354369
Country
United Kingdom