Section one: Contracting authority
one.1) Name and addresses
WEST MIDLANDS GROWTH COMPANY LIMITED
16 Summer Lane
BIRMINGHAM
B19 3SD
Contact
Ronny Tigere
Telephone
+44 1212025057
Country
United Kingdom
NUTS code
UKG3 - West Midlands
Internet address(es)
Main address
Buyer's address
https://in-tendhost.co.uk/wmgrowth/aspx/Home
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
BATP Provision of Travel Management Services Contract
Reference number
2021-WMGC-0048
two.1.2) Main CPV code
- 63516000 - Travel management services
two.1.3) Type of contract
Services
two.1.4) Short description
The scope of these services is to provide travel management services for the Business and Tourism Programme (BATP) and Business as Usual BAU
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £431,189
two.2) Description
two.2.2) Additional CPV code(s)
- 63516000 - Travel management services
- 63520000 - Transport agency services
two.2.3) Place of performance
NUTS codes
- UKG3 - West Midlands
Main site or place of performance
West Midlands as the crow flies from post code B1
two.2.4) Description of the procurement
WMGC Ltd requires setting up a Framework Agreement with a single Travel Management Company at no volume guarantee basis to assist in the planning, booking, organisation, scheduling and issue resolution of both domestic and international travel. The Travel Management Company should have an Online Booking Tool (OBT) software which has the ability to integrate with WMGC Ltd expense management solution and a team of dedicated back office staff who will be able to learn, understand and provide WMGC LTD travel requirements inline with travel policy and guidelines. The services of an experienced Travel Management Company is required for the following markets:
a) Australia
b) USA and Canada
c) India
d) Singapore and Malaysia
e) Dubai
f) China
This tender will cover the provision of a fully managed travel service for the purpose of booking all rail and air travel tickets, all hotel accommodation and other requirements related to business travel. The selected contractor to this Framework will provide WMGC Ltd with travel related services that will enable staff and event planners to book flights, accommodation and with an online booking tool (OBT) and, when required, with the assistance of a live contact centre agent who can completely book full trip itineraries for both international and domestic travel. The BATP and BAU has a requirement for both domestic (within United Kingdom) and overseas travel to key markets and the intention of
this 4-year Framework Agreement is to standardise and control corporate travel across the business including Business as Usual (BAU).Rail, Hotel accommodation and Flights are a key spend areas for the BATP and it is estimated that spend against the Framework shall be in the region of £0 to £431,189.00 over the life of the Framework and it is estimated that the bulk of the spend (transactions) shall be on flights bookings, rail and hotel accommodation. The successful bidder will be required to perform, but not limited to, the services detailed in the service specifications brief. In the initial stages of the framework call off contracts, it is expected that the majority of transactions will be undertaken off-line, but as process becomes fully embedded between WMGC Ltd and the framework contracted supplier develops and spend becomes controlled, an on-line transaction will be rolled out to all service areas. WMGC Ltd are also looking to have a solution which offers a streamlined back-office processes which helps in producing management information as required by finance and staff. The successful bidder to the framework will be required to offer and develop solutions to ensure all processes are as efficient and integrated as possible.
two.2.5) Award criteria
Quality criterion - Name: Experience of Organisation and Team / Weighting: 10
Quality criterion - Name: Meeting Needs / Weighting: 5
Quality criterion - Name: Service Quality / Weighting: 5
Quality criterion - Name: Added Value / Weighting: 5
Quality criterion - Name: Reservation process / Weighting: 5
Quality criterion - Name: Emergency Response / Weighting: 5
Quality criterion - Name: Implementation Plan / Weighting: 5
Quality criterion - Name: Complaints Handling / Weighting: 5
Quality criterion - Name: Billing Process / Weighting: 5
Quality criterion - Name: Account Management / Weighting: 5
Quality criterion - Name: Social & Community Benefit / Weighting: 10
Quality criterion - Name: Environmental and Sustainability Policies / Weighting: 5
Price - Weighting: 30
two.2.11) Information about options
Options: No
two.2.14) Additional information
The framework value will be varied in accordance with regulation 72 to which a maximum variation of up to 50% will be permissible inline with permissions of that regulation as long as the variation is not a material change so as to alter the overall nature of the contract awarded.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-023873
four.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Section five. Award of contract
Contract No
2021-WMGC-0048
Title
BATP Provision of Travel Management Services Contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
18 November 2021
five.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
BookOTel Ltd T/A arrangeMY
Unit 7 Berkeley Business Park Wainwright Road
Worcester
WR4 9FA
Telephone
+44 1905610016
Country
United Kingdom
NUTS code
- UKG12 - Worcestershire
Internet address
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £431,189
Lowest offer: £0.01 / Highest offer: £431,189 taken into consideration
Section six. Complementary information
six.3) Additional information
There is no volume guarantees to the demand of the call contracts to be awarded, however the headroom of £431,189 in the contract notice serves as the cap to which call off contract will be awarded against this framework to the projected spend. In the event of any variation this will be in line with regulation 72.
six.4) Procedures for review
six.4.1) Review body
Commercial
16 Summer Lane , Birmingham
Birmingham
B19 3SD
Telephone
+44 1212025115
Country
United Kingdom