Section one: Contracting authority
one.1) Name and addresses
Norwich City Council
City Hall
NORWICH
NR21NH
Country
United Kingdom
Region code
UKH15 - Norwich and East Norfolk
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Anywhere 365 upgrade
Reference number
NRW/20322
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Upgrade of existing Anywhere 365 system utilised by the council's customer contact team to manage incoming contacts.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £293,085
two.2) Description
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
two.2.3) Place of performance
NUTS codes
- UKH15 - Norwich and East Norfolk
Main site or place of performance
Norwich City Council, City Hall, Norwich.
two.2.4) Description of the procurement
As Anywhere365 is owned by Work Stream People, a Microsoft recommended software company based in the Netherlands, a UK based supplier is required to manage the software on behalf of the council. The supplier will also act as a technical advisor and intermediary to assist with procuring software solutions, installation and implementation and for advice and general support.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.14) Additional information
Contract is for period of 3 years with option of extending for 1 year to 2027 already built in. 4 years is the maximum period permitted under framework agreement procuring from.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
Direct Award made via G-Cloud 13 framework with Crown Commercial Services (CCS). Lot 3 - Cloud Support allows direct award option to most suitable supplier following due diligence checks by the council.
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract
Contract No
NRW/20322
Title
Anywhere 365 upgrade
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
15 September 2023
five.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
risual Limited
12 Parker Court, Staffordshire Technology Park
Stafford
ST18 0WP
Country
United Kingdom
NUTS code
- UKG24 - Staffordshire CC
Companies House
05431646
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £293,085
Total value of the contract/lot: £293,085
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Norwich City Council
City Hall, St Peters Street
Norwich
NR2 1NH
Country
United Kingdom