Section one: Contracting authority
one.1) Name and addresses
NHS HUMBER & NORTH YORKSHIRE ICB
Health House,Grange Park Lane
WILLERBY
HU106DT
Country
United Kingdom
Region code
UKE13 - North and North East Lincolnshire
NHS Organisation Data Service
QOQ
Internet address(es)
Main address
https://humberandnorthyorkshire.icb.nhs.uk/
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://atamis-1928.my.site.com/s/Welcome
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://atamis-1928.my.site.com/s/Welcome
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Telecare Alarm Scheme and Emergency Carer Support - North East Lincolnshire
Reference number
C307472
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Telecare Alarm Scheme and Emergency Carer Support service.
The service aims to deliver a comprehensive telecare service which offers advice, information and an opportunity for demonstration of a range of telecare technology available on the market. The provider will promote their telecare service across North East Lincolnshire, to raise awareness of the benefits of telecare in supporting clients, their carers and the wider health and social care system, to facilitate appropriate referral into the service. The Provider will deliver the Carers' Emergency Alert Card providing eligible carers with an emergency 24 hour phone line. This phone line can be accessed by carers, or someone on their behalf, if the carer is experiencing an emergency or personal crisis situation which will prevent them from providing care for a short period of time.
The service will be required to deliver:
• a lifeline alarm and pendant along with peripherals where necessary to eligible clients to support them to remain independent at home for as long as possible.
• a call monitoring service which provides advice, guidance, referral to other services and a robust triage service calling on the most appropriate response to their telecare activations24 hours a day, 365 days of the year.
• Welfare/ wellbeing checks along with courtesy calls.
• Ongoing monitoring and review of clients and where necessary servicing and repair of their telecare technology.
• reassurance and peace of mind to eligible carers' that in the event of a crisis situation an Emergency Plan can be initiated by the provider, to ensure that the cared for person is supported in the carer's absence.
two.1.5) Estimated total value
Value excluding VAT: £2,705,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKE13 - North and North East Lincolnshire
Main site or place of performance
North East Lincolnshire
two.2.4) Description of the procurement
NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Telecare Alarm Scheme and Emergency Carer Support service.
The service aims to deliver a comprehensive telecare service which offers advice, information and an opportunity for demonstration of a range of telecare technology available on the market. The provider will promote their telecare service across North East Lincolnshire, to raise awareness of the benefits of telecare in supporting clients, their carers and the wider health and social care system, to facilitate appropriate referral into the service. The Provider will deliver the Carers' Emergency Alert Card providing eligible carers with an emergency 24 hour phone line. This phone line can be accessed by carers, or someone on their behalf, if the carer is experiencing an emergency or personal crisis situation which will prevent them from providing care for a short period of time.
The service will be required to deliver:
• a lifeline alarm and pendant along with peripherals where necessary to eligible clients to support them to remain independent at home for as long as possible.
• a call monitoring service which provides advice, guidance, referral to other services and a robust triage service calling on the most appropriate response to their telecare activations24 hours a day, 365 days of the year.
• Welfare/ wellbeing checks along with courtesy calls.
• Ongoing monitoring and review of clients and where necessary servicing and repair of their telecare technology.
• reassurance and peace of mind to eligible carers' that in the event of a crisis situation an Emergency Plan can be initiated by the provider, to ensure that the cared for person is supported in the carer's absence.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £2,705,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
60
This contract is subject to renewal
Yes
Description of renewals
Contract period is 36 months with the option to extend by 24 months. The estimated value (II.2.6) value excluding VAT - is based on a total period of 60 months, should the option to extend be exercised.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
Contract period is 36 months with the option to extend by 24 months.
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
31 October 2024
Local time
1:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
31 October 2024
Local time
1:15pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.2) Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
six.3) Additional information
NHS Humber and North Yorkshire Integrated Care Board (ICB) is acting as the Contracting Authority (and Co-ordinating Commissioner) for the Telecare Alarm Scheme and Emergency Carers Support service - North East Lincolnshire.
North East Lincolnshire Council will be party to the Telecare Alarm Scheme and Emergency Carers Support service - North East Lincolnshire contract and as such will be named as Associate Commissioners to the contract.
six.4) Procedures for review
six.4.1) Review body
High Court of England and Wales Royal Courts of Justice
London
WC2A 2LL
Country
United Kingdom