Section one: Contracting authority
one.1) Name and addresses
NORFOLK COUNTY COUNCIL
Martineau Lane
NORWICH
NR12DH
Country
United Kingdom
Region code
UKH15 - Norwich and East Norfolk
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Healthwatch services for Norfolk
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
Healthwatch Norfolk will be the independent consumer champion for health, social care and wellbeing in Norfolk, and the bordering areas. Healthwatch Norfolk will be representative of the diverse communities who receive health and social care across Norfolk. It will provide intelligence - including evidence from people's views and experiences to influence the policy, planning, commissioning and delivery of publicly funded health, social care and wellbeing services. It will also signpost people to choices in health and social care, providing additional information and advice to those who need help to access the appropriate service, and signpost people to independent advocacy services if they need help to complain about NHS services.
Healthwatch Norfolk will be a robust and credible player in the local health and social care economy by demonstrating that it has the appropriate level of skills and competencies required to deliver its statutory functions to the highest possible level. It will gain the trust of the general public as well as other voluntary and community organisations working in the area of health and social care by being responsive and acting on concerns when things go wrong.
Healthwatch Norfolk will be involved in commissioning services and it will represent the voice of patients, service users and family carers, as well as those who are unable to say what they want and need. It will operate effectively and efficiently so that the local authority can demonstrate value for money against an agreed set of outcomes.
two.1.5) Estimated total value
Value excluding VAT: £4,440,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKH15 - Norwich and East Norfolk
- UKH16 - North and West Norfolk
- UKH17 - Breckland and South Norfolk
two.2.4) Description of the procurement
Healthwatch Norfolk will be the independent consumer champion for health, social care and wellbeing in Norfolk, and the bordering areas. Healthwatch Norfolk will be representative of the diverse communities who receive health and social care across Norfolk. It will provide intelligence - including evidence from people's views and experiences to influence the policy, planning, commissioning and delivery of publicly funded health, social care and wellbeing services. It will also signpost people to choices in health and social care, providing additional information and advice to those who need help to access the appropriate service, and signpost people to independent advocacy services if they need help to complain about NHS services.
Healthwatch Norfolk will be a robust and credible player in the local health and social care economy by demonstrating that it has the appropriate level of skills and competencies required to deliver its statutory functions to the highest possible level. It will gain the trust of the general public as well as other voluntary and community organisations working in the area of health and social care by being responsive and acting on concerns when things go wrong.
Healthwatch Norfolk will be involved in commissioning services and it will represent the voice of patients, service users and family carers, as well as those who are unable to say what they want and need. It will operate effectively and efficiently so that the local authority can demonstrate value for money against an agreed set of outcomes.
two.2.14) Additional information
It is intended to offer an initial 7-year contract to commence on 1st of April 2025 with indicative value of £370,000 per annum, with further options to extend the agreement by a further 3, then 2 years, giving a maximum contract length of twelve years.
two.3) Estimated date of publication of contract notice
21 October 2024
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section six. Complementary information
six.3) Additional information
Market engagement meetings are available on a one to one basis for those suppliers considering bidding for this service.
Meetings will be held on the 1st, 2nd and 3rd of October. In order to express an interest in a meeting, please email simon.scott@norfolk.gov.uk.