Section one: Contracting authority
one.1) Name and addresses
Hanover (Scotland) Housing Association Ltd
95 McDonald Road
Edinburgh
EH7 4NS
Contact
Malcolm McFarlane
Country
United Kingdom
NUTS code
UKM - Scotland
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA12742
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.3) Communication
Additional information can be obtained from the above-mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
https://www.publiccontractsscotland.gov.uk
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Telecare Services Inspection, Repair & Maintenance
two.1.2) Main CPV code
- 50330000 - Maintenance services of telecommunications equipment
two.1.3) Type of contract
Services
two.1.4) Short description
Hanover (Scotland) is seeking a Warden Call and Telecare Services solution for its portfolio of homes across Scotland. This solution will deliver periodic testing, routine maintenance and repairs including a 24/7 / 365 days response capability for the restoration of critical services and a customer request service for fault reporting and resolution. To enable this, integration with existing Warden Call, Telecare and other Hanover systems will be required.
two.1.5) Estimated total value
Value excluding VAT: £900,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 50330000 - Maintenance services of telecommunications equipment
two.2.3) Place of performance
NUTS codes
- UKM9 - Southern Scotland
Main site or place of performance
Various across the Southern part of Hanover's Portfolio.
two.2.4) Description of the procurement
Hanover (Scotland) is seeking a Warden Call and Telecare Services solution for its portfolio of homes across Scotland. This solution will deliver periodic testing, maintenance and repairs including a 24/7 / 365 day response capability for the restoration of critical services and a customer request service for fault reporting and resolution. To enable this, integration with existing Warden Call, Telecare and other Hanover systems will be required. The new service will commence with confirmation of the asset baseline to establish condition and, from which, to develop and implement an appropriate preventative maintenance and equipment replacement schedule.
During the contract period the estate will undergo a digitisation programme. Seamless support services will be required to be delivered during this period of transition from analogue, through a period of analogue / digital mix and on to a fully digital service.
two.2.14) Additional information
The service will operate within a framework of continuous improvement with which the service provider will be required to engage; bringing innovation, sharing ideas and implementing improvement measures to increase operational effectiveness/efficiency and drive out waste.
two.3) Estimated date of publication of contract notice
17 November 2023
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section six. Complementary information
six.3) Additional information
An Open Procurement procedure will be utilised.
Hanover (Scotland will host an open online meeting on Wednesday 1st November 2023 at 12-1pm for interested suppliers to engage with Hanover repairs, housing, customer services and IT staff. This will provide an opportunity for suppliers to understand the current setup, requirements, future plan, business processes etc.
This event will be held online via Microsoft Teams. Suppliers that wish to attend this event should email tenders@mjmconsultancy.co.uk by no later than 25/10/23.
Potential suppliers will be given one week to reflect on the event and ask follow-up questions.
NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/[To follow]
NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=745516.
(SC Ref:745516)