Section one: Contracting authority
one.1) Name and addresses
English Heritage
English Heritage, The Engine House, Fire Fly Avenue,
Swindon
SN2 2EH
Contact
Gary Dutton
procurement2@english-heritage.org.uk
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
https://in-tendhost.co.uk/english-heritage
Buyer's address
https://www.english-heritage.org.uk
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Recreation, culture and religion
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Ticketing - System Implementation and Support Partner
Reference number
P/REF EH 00002003
two.1.2) Main CPV code
- 72212480 - Sales, marketing and business intelligence software development services
two.1.3) Type of contract
Services
two.1.4) Short description
English Heritage are replacing our existing Ticketing solution that is used by our circa 100 pay to enter sites to support ticketing sales and admissions for our visitors. Our expectation is that the solution will utilise our existing EPoS hardware (circa 350 tills, each with a scanner and receipt printer) where possible although we are open to the inclusion of on-site ticket admissions scanning hardware as part of your response.It is expected that implementation will take up to 12 months, followed by an initial five year contract - with provision to extend by a further five years.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £1,100,000
two.2) Description
two.2.2) Additional CPV code(s)
- 48100000 - Industry specific software package
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
To support English Heritage sites across all regions.
two.2.4) Description of the procurement
English Heritage are replacing our existing Ticketing solution that is used by our circa 100 pay to enter sites to support ticketing sales and admissions for our visitors. Our expectation is that the solution will utilise our existing EPoS hardware (circa 350 tills, each with a scanner and receipt printer) where possible although we are open to the inclusion of on-site ticket admissions scanning hardware as part of your response.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 65
Cost criterion - Name: Price / Weighting: 35
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-034991
Section five. Award of contract
Contract No
P/REF EH 00002003
Lot No
N.A
Title
Ticketing - System Implementation and Support Partner
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 July 2024
five.2.2) Information about tenders
Number of tenders received: 20
Number of tenders received from SMEs: 16
Number of tenders received from tenderers from other EU Member States: 1
Number of tenders received from tenderers from non-EU Member States: 19
Number of tenders received by electronic means: 20
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Ventrata Limited
73 Cornhill
London
EC3V 3QQ
Country
United Kingdom
NUTS code
- UKI - London
National registration number
10485066
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £1,100,000
Total value of the contract/lot: £2,299,633.06
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
English Heritage
The Engine House, Fire Fly Avenue,
Swindon
SN2 2EH
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
English Heritage
The Engine House, Fire Fly Avenue,
Swindon
SN2 2EH
Country
United Kingdom
six.4.4) Service from which information about the review procedure may be obtained
English Heritage
The Engine House, Fire Fly Avenue,
Swindon
SN2 2EH
Country
United Kingdom