Section one: Contracting authority
one.1) Name and addresses
Westminster City Council
64 Victoria Street
London
SW1E 6QP
Contact
James Richardson
jrichardson1@westminster.gov.uk
Country
United Kingdom
Region code
UKI32 - Westminster
Internet address(es)
Main address
Buyer's address
https://wcc.ukp.app.jaggaer.com
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Westminster Advice Service Partnership
two.1.2) Main CPV code
- 79140000 - Legal advisory and information services
two.1.3) Type of contract
Services
two.1.4) Short description
The Westminster Advice Service Partnership provides advisory services to support residents with; claiming benefits, debt problems, housing applications and challenges, energy advice and planning
applications.
It includes telephone and online support, face to face appointments, drop-in sessions, and a referral network to cross refer between agencies, and home visits for vulnerable residents and people needing home energy advice.
We're currently anticipating a contract term of five and a half years and a two year allowable extension (5.5 + 2).
two.1.5) Estimated total value
Value excluding VAT: £1,560,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 75210000 - Foreign affairs and other services
- 98113000 - Services furnished by specialist organisations
two.2.3) Place of performance
NUTS codes
- UKI32 - Westminster
two.2.4) Description of the procurement
The service will consist of the following components and will be delivered across three levels. All levels
will be expected to be accessible to all service users:
Information (Level One) - An information service gives clients the information they need, for them to
know and do more about their situation. It can include signposting, providing factual information about
the role of another organisation, and/or how to find or contact that organisation. Responsibility for
taking any further action rests with the client.
Advice (Level Two) - An advice service involves: a diagnosis of the client's enquiry and the issues
involved, giving information and explaining options, identifying further action the client can take, and
some assistance: e.g. contacting third parties to seek information; filling in forms. This would usually
be completed with one interview although there may be some follow-up work. The client would take
responsibility for any further action.
Advice with Casework (Level Three) - Some advice with casework service includes all the elements of an advice service previously listed and also involves taking action on behalf of the client to move the case on. It could include negotiating on behalf of the client with third parties on the telephone, by letter or face-to-face. It will usually involve follow-up work and the adviser would take responsibility for this.
Providers with experience of delivering these types of services are invited to register their interest in an
upcoming tender opportunity, currently estimated to commence in October/November 2024.
two.3) Estimated date of publication of contract notice
14 October 2024
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes