Section one: Contracting authority
one.1) Name and addresses
English Heritage
The Engine House, Fire Fly Avenue
Swindon
SN2 2EH
Contact
Gary Dutton
procurement2@english-heritage.org.uk
Country
United Kingdom
NUTS code
UKK - South West (England)
Internet address(es)
Main address
https://in-tendhost.co.uk/english-heritage
Buyer's address
https://in-tendhost.co.uk/english-heritage
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Recreation, culture and religion
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
English Heritage Electronic Point of Sales (EPoS) - System Implementation and Support Partner
Reference number
P/REF EH 00002014
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
English Heritage are replacing their existing EPoS solution that is used by our circa 100 pay to enter sites to support retail and food and beverage sales for visitors. A desired solution will utilise existing EPoS hardware (circa 350 tills, each with a scanner and receipt printer) where possible, and will be fully supported by the chosen partner although we may consider inclusion of EPoS hardware replacement as part of this opportunity.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £7,000,000
two.2) Description
two.2.1) Title
EPoS solution implementation and software support partner.
Lot No
1
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
- 48110000 - Point of sale (POS) software package
- 72212110 - Point of sale (POS) software development services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Lot 1 provides for the replacement of the existing EPoS solution including the necessary data integrations and provide ongoing support for the solution.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 65
Cost criterion - Name: Price / Weighting: 35
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Terminal image management, installation plus EPoS hardware and associated peripherals support
Lot No
2
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
- 48110000 - Point of sale (POS) software package
- 72212110 - Point of sale (POS) software development services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
English Heritage utilises a shared services 1st line support service provided by Historic England using the ServiceNow platform. A support partner is required to provide 2nd and 3rd line support services for all of the English Heritage existing EPoS site hardware including managing the images for the EPoS terminals. This support contract would commence when the new EPoS solution has been implemented.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 65
Cost criterion - Name: Price / Weighting: 35
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
EPoS hardware replacement
Lot No
3
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
- 72212110 - Point of sale (POS) software development services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The existing EPoS site hardware is at least six years old (with the exception of the 35 new event tills). Purchase of replacement hardware may be considered as part of this project.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 35
Cost criterion - Name: Price / Weighting: 65
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-037207
Section five. Award of contract
Contract No
P/REF EH 00002014
Lot No
1
Title
EPoS solution implementation and software support partner
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 July 2024
five.2.2) Information about tenders
Number of tenders received: 13
Number of tenders received from SMEs: 11
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 13
Number of tenders received by electronic means: 13
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Dynavics Limited
Meadows Business Park, 3 Blackwater
Camberley
GU17 9AB
Country
United Kingdom
NUTS code
- UKJ - South East (England)
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £2,000,000
Total value of the contract/lot: £3,198,419.38
Section five. Award of contract
Contract No
P/REF EH 00002014
Lot No
2
Title
Terminal image management, installation plus EPoS hardware and associated peripherals support
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 July 2024
five.2.2) Information about tenders
Number of tenders received: 9
Number of tenders received from SMEs: 7
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 9
Number of tenders received by electronic means: 9
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Dynavics Limited
Meadows Business Park, 3 Blackwater
Camberley
Country
United Kingdom
NUTS code
- UKJ - South East (England)
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £3,000,000
Total value of the contract/lot: £413,750
Section five. Award of contract
Contract No
P/REF EH 00002014
Lot No
3
Title
EPoS hardware purchase
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 July 2024
five.2.2) Information about tenders
Number of tenders received: 11
Number of tenders received from SMEs: 9
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 11
Number of tenders received by electronic means: 11
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Dynavics Limited
Meadows Business Park, 3 Blackwater
Camberley
Country
United Kingdom
NUTS code
- UKJ - South East (England)
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £2,000,000
Total value of the contract/lot: £523,875
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
English Heritage
The Engine House, Fire Fly Avenue,
Swindon
SN2 2EH
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
English Heritage
The Engine House, Fire Fly Avenue,
Swindon
SN2 2EH
Country
United Kingdom
six.4.4) Service from which information about the review procedure may be obtained
English Heritage
The Engine House, Fire Fly Avenue,
Swindon
SN2 2EH
Country
United Kingdom